Hi there, @Jwalsh93.
If you had the same results, I recommend reaching out for our phone support to further check why you're unable to connect with your email.
Here's a link that provides you with QuickBooks Desktop for Mac support: https://help.quickbooks.intuit.com/en_US/contact.
I'll add this article to guide you for the availability of our phone support: Support hours and types.
Don't hesitate to comment below if you have additional queries. Were here to assist you. Take care and keep safe!
