Thanks for getting back here, cambreco.
To verify, have you tried clicking the transaction ID link under the Trans ID column? If not, you'll want to select this link, so you'll be able to see the options. Then, follow the second instructions provided by my colleague LieraMarie_A to type in the amount you want to refund.
If you're still unable to see the options to enter a partial amount, I recommend contacting our Customer Care Team. They can use a screen-sharing tool to help you further.
You can click on the Chat with us link here.
For reference about the refund, please check out this article: Void or refund transactions in QuickBooks Payments.
In case you need help with other task in QuickBooks Online, you can visit our general help topics page. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials and more.
You're always welcome to get back to us here if there's anything else you need. We're here to help. Take care and stay safe.
