Thanks for the detailed info, @madeline-italybe. Let me provide some insights about rejected payments.

If you're using QuickBooks Payments, and the ACH payment you process is rejected, there are a variety of reasons why this happens. There will be an email sent to you with a specific code that describes the problem and will guide you through the steps to resolve it.

You can also check out this link for your reference: Fix rejected ACH payments or fees in QuickBooks Payments.

If you need further guidance on how to handle declined payments, I suggest contacting our payment support team. They have the necessary tools to review your account and provide more information about your rejected payments. 

Additionally, let me share this article that includes idea on what to do if customers' credit card payments get declined when you process them: Fix customer's declined credit card payments.

Fill me in if you have further questions about rejected payments in QuickBooks. I'm always ready to help you out. Keep safe!

Thanks so much for the quick response!

To clarify, I am not asking about customers' rejected payments.

I recently signed up for Quickbooks Online, and I am requesting that QBO let me allow my customers the option of paying me with their credit card or ACH. 

This is the request that I have made to QBO that has been rejected.

Your answer was so helpful, if you have any links or other information regarding my specific situation, I would really appreciate it as this is a deal-breaker for me. If I am unable to activate this functionality in QBO then I will have to close my account and return to Freshbooks.

@madeline-italybe 

Are you running a B2B or B2C company?

B2C - we charge consulting fees for concierge travel planning services

If QB Payments declines your application, consider having a third party merchant service to integrate with your QBO.

Thanks, that's a great Plan B. But Plan A is to use QBO payment processing and I don't understand why I am getting rejected. There might be an easy fix, but unless I know why I am getting rejected I can't fix it.

I want to ensure this is taken care of, @madeline-italybe.

I'd recommend reaching out to our Customer Support Team. This way, they can pull up your account in a secure environment and track the rejected request.

Here's how:

1. Go to the Help menu.
2. On the Assistant tab, click Talk to a human.
3. Enter rejected payments in the Type something field, then click the send icon.
4. Choose "I still need a human."
5. Select Get help from a human.
6. Choose either Chat with us or Have us call you.

For future reference, check out our customer and sales page. It contains a list of topics that tackle sales and customer-related transactions.

We appreciate your patience as we work on a resolution to this matter. Please know that I'm always here if you need further assistance with payments.

I have done this about five times. I always get rerouted to someone else because the person is in the wrong department. I tried the chat because it was the weekend and customer service wasn't open. But I will try again, thanks.

I am also having this issue. Did you ever receive an answer or what was your solution? 

Thank you for posting your experience, I was starting to feel like I was the only one having this problem. 

We hear you, @TC8587.

Let me share some insights about payment processing services for QuickBooks Online (QBO).

There are specific requirements to avoid getting rejected from requesting to process payments. Here are the lists of some reasons why you're unable to request payment processing:

• Type of products or services you sell.
• Industries that were categorized as high-risk merchants. (For example: Firearm sellers, vape, and e-cigarette merchants.
• Credit history.

You also need to ensure that all information you entered, while you set up your account, is accurate because this will also affect the approval of your request to process payments. I also recommend contacting our Payment Support Team for further information about the application.

Meanwhile, I've attached an article you can use as a reference about the terms and agreements of Intuit payments merchant:

• Intuit Payments Merchant Agreement.

Please know that I'm just a post away if you have any other questions. Have a great day ahead.

@TC8587 

Are you running a B2B or B2C company? What kind of business do you run?

any luck? I am having the same problem. Or do you know a good alternative product?

@nch1870 

B2B or B2C?

Thanks for looping in this thread, @nch1870. I'm happy to provide you with more information about Payment processing applications, as well as a place where you can find an alternative product that you can integrate with us. 

To be eligible for a QuickBooks Payments account, you must meet certain criteria, undergo a credit check, and have your application approved. Some reasons for rejection include the types of products or services you sell, being in a high-risk industry, and the credit history of the primary account owner of QuickBooks Payments.

Learn more about the platform and its prohibition by reviewing the Merchant Agreement and Acceptable Use Policy. 

Since you're interested in exploring other products, visit this page: Apps for QuickBooks Desktop. From there, you can read user reviews and compare them to help you decide which suits your needs.

Feel free to contact our experts from the Payments Support Team for further questions. They are open from 6 A.M. to 6 P.M Pacific Time from Mondays to Fridays.

With this information, you should be able to narrow the possible reasons why the application for Payment processing is declined. This will also help you figure out the available alternatives you can consider. If there's anything else you need, let me know. Goodbye for now.

B2c. My account is approved and opened. All transactions are being rejected