Payments

Thank you for the screenshot, semperfinci.

Let me go back to the steps you shared, "Clicked on Receive Payments, entered the information, clicked on Record Deposits, the deposit shows up in the Check Register."

When recording a payment, there's no Record Deposit option. Normally, you would click Save & Close after entering the payment details. Can you please clarify your steps a little more?

For comparison, would you mind creating a dummy invoice? Then, pay it and deposit the payment to see if we get the same behavior or not. If it works fine, recreate the affected invoice and the payment (in the Undeposited Funds and in the Checking account). If not, you can run the Verify and Rebuild Data Utilities to check and resolve damaged data in your company file. 

If non of the above steps will work, please contact our QB Desktop Support to check this further using more tools.

Let me know if you have other questions in mind.