Thank you for joining this forum, @Anonymous.
First, know that this isn't the kind of experience we want you to have here in QuickBooks Online (QBO) while using the Melio App. And I know how it can be frustrating when the application you're using isn't working as expected.
To help narrow down this matter, let’s perform some troubleshooting steps that can resolve issues like this. You can use a private window or incognito mode to access your account. It won't use the data from the existing webpage cache, so it’s a good spot to start.
Here are the shortcut keys:
- For Google Chrome and Microsoft Edge, press CTRL + SHIFT + N.
- For Mozilla Firefox, press Ctrl + Shift + P.
- For Safari (Mac), press Command + Shift + N.
If everything looks good when using the private window, you can go to your regular browser and clear your browser cache. This process will help you fix browsing issues and remove outdated temporary internet files. You can also switch to other browsers to see if the problem is with the one you're currently using.
You can visit their website so that you can use to connect with them again: Melio app information. You can use their email or their Contact details under the App information.
If you need help managing your vendors and transactions, visit our Income and Expenses article. This guide contains resources to help you manage your expenses in QBO.
In Addition, read these articles to learn more about processing bills and bill payments in QuickBooks Online:
Keep me posted if you still have questions or concerns about handling Melio's payment in QuickBooks. I'm always here to help. Have a great day!
