Hi there,
I'm here to get the help you need concerning your deposit.
To be sure we're on the same page, I'd like to verify if you mean that the money was deposited to your bank account, but you're unable to use it.
If yes, I recommend contacting your bank account to verify why you can't use it. If not, can you add more details? Any extra information is much appreciated.
For future reference, here's a resource for guidance about the best practices when reconciling: Reconcile an account in QuickBooks Online.
Drop me a comment below if you have any other questions. I'll be happy to help you some more. Have a good day!
