Payments

We acknowledge the importance of managing finances, and keeping track of payments can be a complex and time-consuming task. And I recognize the impact this has had on you, Andrea.
 

In QuickBooks, we only have three compatible programs and applications using online portals. These are the following:

QuickBooks GoPayment

• QuickBooks GoPayment app:
  ○ iOS 12 or later
  ○ Android 4.1 or later

QuickBooks Online

• QuickBooks GoPayment app:
  ○ iOS 12 or later
  ○ Android 4.1 or later
• QuickBooks Online mobile app:
  ○ iOS 14 or later
  ○ Android 7.1 or later

QuickBooks Desktop

• QuickBooks GoPayment app:
  ○ iOS 12 or later
  ○ Android 4.1 or later
• Supported versions of QuickBooks Desktop for Windows with the USB cord we provide.
  ○ QuickBooks Card Reader
  ○ QuickBooks Chip and Magstripe Card Reader
   

However, if you are not using any of these online portals, the unexpected behavior may be due to that. Please refer to this article for more details: QuickBooks Payments card reader features and compatibility.

Additionally, I've checked the investigation, and the status remains ongoing. We fully acknowledge the impact on your experience and are committed to swiftly resolving it.

Furthermore, refer to this article if you need steps on how to issue a receipt with the QuickBooks Card reader: Process payments with the QuickBooks Card Reader.

If there are any other features or functionalities you would like assistance with, please let me know, and I will be more than happy to help you find a suitable solution.