Can't login to Quickbooks Desktop Payments

Unfortunately if it is not resolved soon, I will be forced to change payment processing systems. With the workaround I am using merchant service online portal to make payments, but my Quickbooks Card reader does not work with it. It says disconnected. Are you able to use the Quickbooks reader with the online portal? Seems silly if you can't

We acknowledge the importance of managing finances, and keeping track of payments can be a complex and time-consuming task. And I recognize the impact this has had on you, Andrea.
 

In QuickBooks, we only have three compatible programs and applications using online portals. These are the following:

QuickBooks GoPayment

• QuickBooks GoPayment app:
  ○ iOS 12 or later
  ○ Android 4.1 or later

QuickBooks Online

• QuickBooks GoPayment app:
  ○ iOS 12 or later
  ○ Android 4.1 or later
• QuickBooks Online mobile app:
  ○ iOS 14 or later
  ○ Android 7.1 or later

QuickBooks Desktop

• QuickBooks GoPayment app:
  ○ iOS 12 or later
  ○ Android 4.1 or later
• Supported versions of QuickBooks Desktop for Windows with the USB cord we provide.
  ○ QuickBooks Card Reader
  ○ QuickBooks Chip and Magstripe Card Reader
   

However, if you are not using any of these online portals, the unexpected behavior may be due to that. Please refer to this article for more details: QuickBooks Payments card reader features and compatibility.

Additionally, I've checked the investigation, and the status remains ongoing. We fully acknowledge the impact on your experience and are committed to swiftly resolving it.

Furthermore, refer to this article if you need steps on how to issue a receipt with the QuickBooks Card reader: Process payments with the QuickBooks Card Reader.

If there are any other features or functionalities you would like assistance with, please let me know, and I will be more than happy to help you find a suitable solution.

I just got an email that they do not expect a change in the software to fix this problem. This is absolutely unacceptable. 

Hi - over a year later and the same issue.  Trying to sign into QB Payments and I click it and it just spins around and around.  Pro plus desktop.  2024 and updated and paid over 1k (which is ridiculous!) 

Hi there.

I recognize how important it is to access the QuickBooks Payments to manage payments efficiently. To get the immediate assistance you need, you can connect with our live experts.

Since this issue has been ongoing for a while, I recommend reaching out to our live experts for a thorough review of the cause. They have the necessary tools to review this more closely and provide you with a real-time resolution.

Here’s how you can connect with a live expert:

1. Open the QuickBooks Desktop.
2. Go to the Help menu and choose QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. In the box provided, type a short description of your issue or concern, and then click Continue.
5. Sign in to your Intuit account, select Continue, and then Continue with my account.
6. A single-use code will be sent to your email. Enter the code and select Continue.
7. Click Have us call you.

You can also check our support hours to find the best time to connect with us:

• QuickBooks Plus (Pro, Premier, and Mac):
  • Monday to Friday, 6 AM to 6 PM PT.
• QuickBooks Enterprise:
  • Monday to Friday, 5 AM to 7 PM PT; Saturday to Sunday, 6 AM to 3 PM PT.

If you need further assistance, don’t hesitate to reply to this thread.

Same here. QuickBooks Desktop Pro Plus 2024 with Enhanced Payroll.  All I get is a spinning wheel when trying to sign into QuickBooks Payments this morning.  I think the problem is a server related issue on Intuit's end. 

Thanks for getting involved with this thread, BESEnterprises.

Since your QuickBooks custom browser is showing a spinning wheel when trying to access your QuickBooks Payments account, I'd initially recommend confirming you're using the latest release.

Here's how to update to your product's latest release:
 

1. In the top menu bar, go to Help, then Update QuickBooks Desktop.
2. Click Update Now.
3. Select Get Updates.
4. Close and reopen QuickBooks to begin your installation.

If the problem continues, you can try troubleshooting with your Verify and Rebuild utilities, as well as the QuickBooks Tool Hub.

In the event you continue encountering a spinning wheel when trying to access your QuickBooks Payments account, you'll want to get in touch with our Customer Care team. Detailed steps for reaching them can be found in ThomasJosephD's post.

Please feel welcome to send a reply if there's any questions. Have a great Thursday!

Same issue!  Ran QB Updates - still cannot log in to QB Payments...keeps spinning!

Same Here! Ran the suggested updates and it keeps spinning when trying to log in to Quickbooks Payments.

Same Here! I ran the suggested updates and it still spins when trying to log in to Quickbooks Payments

Same here trying to log in but it just spins. 

I am seeing the same thing!  This is not good!  Charge us a ridiculous amount to use your software and then we can't even use it!  Can you say extortion?!?!?

Three out of our 5 computers developed this issue this morning. Ran the QB updates on the affected machines without success. Tried various other things suggested on other threads/sites without success. Hope that QB gets this resolved soon.

I'm having the same problem. Ran updates and ToolHub with no success.

Completely uninstalled QuickBooks, and installed from latest file off of CAMPS. Had to update that once I opened the program (over a Gig worth I'd say). Did that, and restarted QB. Same issue. I spent half my day with this nonsense. Here is the ONLY issue I can think of that may be at play here: This PC is running Windows 11 23H2. Our admin PC is running Windows 11 24H2 (where everything works fine).  Not sure, but I am at my wits end with this. I'm just posting so maybe other have a direction to go here with this issue. At least my admin PC works fine, but still. Things were working fine yesterday, until there was an update from Intuit from what I can tell. 

Mysteriously it works now. I did nothing but let it sit (QB open) for awhile after my last post. Still on Windows 11 23H2.  Hopefully things stay that way now.  Very strange...

Definitely, something on Intuit's end. It's working now for me too.

Hey there, @PhogDog and other users on this thread. 

We appreciate everyone coming on this thread and expressing their concerns on this matter. 

We are aware of this issue and our engineers are working on a permanent fix as soon as possible. There is a possible workaround that could work for you and other users that are in the same situation. Here's the workaround: 

1. Create a new test company file. File > New Company.
2. In the test file, go to Company > My Company. 
3. Click Sign In and successfully log in with your Intuit Account. 
4. Close the test file. File > Close Company. 
5. Open the live (affected) company file. 
6. Go to Company > My Company and attempt to sign in again. 

If the issue persists after finishing the workaround, please contact our Customer Support Team so that you can get added to the investigation. When this happens, you'll be able to receive updates on the issue via email. 

Feel free to reach back out and let us know if this workaround worked for you or if you needed to contact support. I'm only a post away if you need me again. Take care! 

Thank you. Back in the office and seems to be working fine.