In Q4 of 2024 we migrated our company from QBDT (including Desktop Payroll) to QBO Advanced, where we are using the bookkeeping, Payroll Elite, QB Time Classic, and Live Expert Assisted products/services.
In our business, we have employees whose duties shift across multiple Workers Compensation class codes. In QBDT, we were able to track this when we entered employees' time into QBDT.
Now that we are in QBO, it appears we no longer have this capability -- to assign Workers Compensation class codes as we enter their hours into QB Time to produce verifiable time records for Workers Comp insurance. Has anyone else in the Community found this to be true?
Or, (question for Intuit) which Intuit Support group should I be contacting to get a better understanding on this question, since it involves multiple QB products -- should I be contacting Priority Circle, QB Time, my QB "Account Exec" who upgraded us to the Online products, or some other group?
If anyone in the community sees this post and has a solution for how to use the QB products I have, to assign and track hours by Workers Compensation class codes, would be thankful for your input.
