RE: INV-00254
We would like to join the long list of companies experiencing this issue with not connecting QB with Quick time. Our experience started weeks ago also with our employees not being able to clock in due to there emails and information lost by T-sheets. Our employees were pushed to get an Intuit account to be able to sign and clock in. Not once were we notified via email from Quickbooks or QB-Time or T-Sheets this issue was happening and sending instructions how to fix. This is another poor integration and a quick lunched service for paying customers without regard. This situation seems to be typical, New Jersey Experienced problems in 2021 all the way up to tax day May 15th this year to file online with New Jersey, QB was unprepared, offered no restitution, and there was no email notifications sent to QB customers at anytime to let them QB was working on the issue. Now I'm also stuck doing payroll manually with no integration between TSheets and QB-time. Please add us to this list for INV-00254. I myself experienced the same trouble Wednesday on our payroll day (We use QB direct deposit). Up until last week the syncing worked. It wasn't until we tried to sync this week did we have a problem. I spent 7 hours on Wednesday with support from Quickbooks and QB-time. I see how QB blames QB-Time for the error (happened to me too), but no one seems to explain engineering is working on a solution and in the mean time they offer a web connect alternative but its necessary to delete are records of jobs and start over with web connect. From seeing other companies responses, seems that solution also has drawbacks and errors. Completely unacceptable in my eyes, while our employees are in the field and would not be able to sign into and out of jobs. No guaranty from support this method work work without this delete procedure, and i feel uncomfortable deleting anything. We come to find out after many hours on the phone with QB-Time, the ADIM (QB-Time) does not mach the master ADMIN (QB) and that can be resolved if I send the following pieces of information below.
QuickBooks Time Account. Case: 03745952
Incorporation
Provide all of the following documents:
- Articles of incorporation
- Corporation bylaws
- Shareholders agreement
I also do not see the need nor am I comfortable sending this information to QB. to record an employees time record. Who came up with that from support? I stopped right there and I asked to speak to a supervisor. Of course none were available and they said someone would would contact me with-in 24 hours from QB-Time. I joined the club, no one ever returned any call form QB-Time. I am extremely upset to find this thread which explains all these customers frustrations and no general notification vial email to its paying customers. Intuit is quick to offer new features without any recourse when it doesn't work. Support has been a complete disaster.
I would like to be contacted today from a supervisor at QB-Time My email is [email address removed]
Please leave a direct number so i can call and get this resolved before Monday when i start searching for an alternative source. I can't seem to pay for a service that doesn't work nor is integrated properly, there is no excuse, only solutions. Please expedite or lose the business and income source. Not Happy! business is tough enough in this environment. Using QB since 2007. Using TSheets alittle over a year.
