I understand the hassle that this caused you, @mdhovde. Let me help to get this sorted out so you could get back to business.
The new sales tax system is irreversible once you switch from the old one. You can use custom rates on your transactions if you need to track special taxes manually.
I also suggest contacting our support team to check your account if you have the option to switch back to hybrid.
Here's how:
- Sign in to your QuickBooks Online company.
- Go to the Help (?) icon at the top right.
- Enter your concern, then click Let's talk.
- Select Contact Us to connect with a live support agent.
- Choose Start a chat or Get a callback from the next available expert.
For future reference, learn how to file your sales tax return and record your tax payment.
You always have me if you still have other questions about sales tax. I've got you covered. Have a great and prosperous day ahead.
