Making sure you can perform your QuickBooks tasks seamlessly is our top priority, @patrick58.
Let’s take a few troubleshooting steps to help fix these glitches so we can get you back in working order. The initial step I can provide is to run your QuickBooks Online (QBO) account on a private browser. Private mode prevents storing cache and web history to avoid issues when running websites. Below are the shortcut keys you can use:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Next, attempt to create an invoice again. If it works, you have to clear your browser's cache to have a clean slate. If not, I recommend using another supported browser. It could be that your current browser has a temporary issue with QuickBooks.
QuickBooks also makes it possible to personalise your sales form to reflect more of your business identity. Please check out this link for guidance: Customise invoices, estimates, and sales receipts in QuickBooks Online.
If there is anything else I can do to help you in creating an invoice in QBO, please post a response below. I am always available to help in case you need it.
