Hello User1011, What is the size of the desktop file can we check, and also is it a local or virtual server that desktop 2021 Premier edition is installed on?

@User1011 

Are you using QB Desktop Premier or QB Desktop Premier Accountant?

How big is the file size?

Hi EmmaM

The size of the file is 10Gb

It is running on a Virtual Server

I am running QB Desktop Premier Accountant 

File size is 10Gb

@User1011 

10 GB is only for one QBW file? Are you sure?

Thank you for the follow-up reply, @User1011. I'm here to share with you some information and the troubleshooting steps to isolate the issue you had when working with QuickBooks Desktop (QBDT).

The system takes a longer time to process than usual can be due to the following reasons:

• The company name is too long
• Damaged or missing QBWUSER.INI file.
• Corruption on your hard drive.
• Damaged program files or QuickBooks Desktop installation.
• Damaged Windows operating system.
• QuickBooks is not updated.
• The computer does not meet the minimum system requirements.

To isolate the issue, you can use the QuickBooks Diagnostic Tool. Here's how:

1. Download the QuickBooks Install DiagnosticTool.
2. Save the file to your local Desktop.
3. Close any open programs and run the QBInstall Tool.
4. Reboot the computer after running the tool to ensure the components are properly updated.

You can also check out the additional solutions in this article for more resources: Solutions for when QuickBooks has stopped working.

Configuring the firewall can also help resolve network errors. To do that please use this article as your guide: Set up firewall and security settings for QuickBooks Desktop.

If you have any other follow-up questions about QuickBooks Desktop, let me know by adding a comment below. I'm just a few clicks away to help. Keep safe!

Hi Fiat Lux - Asia

Yes I have double checked the QuickBooks Company File is 10Gb

it has the file extension .QBW

@User1011 

Our experience is that Pro and Premier data files (especially on QB Desktop US and CA version) start to take a long time to run reports at the 150-200 MB size. In addition, Pro and Premier become more susceptible to data corruption and other funky issues if they get to be too large. The Enterprise version was designed to handle a much larger data file. Unfortunately you don't have any option to upgrade to QB Desktop UK Enterprise nor run the Condense Data utility. We are amazed you can still run your company file except the low performance issue. Consider to purchase a 3rd party condense service to split the file. Contact us in private for details.

Hi AngelynT

Yes I have tried the diagnostic tool and I tried to reboot the computer 

Both didn't make any difference to the speed.

I also think I have the latest QuickBooks version downloaded.

What is the latest version of QuickBooks Desktop Premier Accountant 2021?

Hello User1011, the latest version of quickbooks desktop premier accountant is 2021. 

Oh , yes I have the latest version  so.

I used to be able to modify the registry settings, bumping up the amount of RAM that QuickBooks was allocated on the server, is that option still available with 2021.

Hello User1011, We've confirmed with the senior technicians for the desktop who advised the registry settings is not within their remit, you could call our desktop team and they could raise the issue to be investigated if you think from all the steps you have done that it is the file and not the pc or server or connection affecting the speed of the desktop product.