Hello, info1734.
Since updating and resetting the app didn't work. We can uninstall and reinstall the application to start in a clean slate.
However, If you've already uninstalled and reinstalled but still seeing the same issue, it'll be helpful to contact our Phone Support team. They have the essential tools such as screen-sharing to review your accounts and further examine the root cause of this problem. They'll be able to create a new investigation about this unexpected performance of the app.
Just go to the Help icon at the upper right of your account. Then, click Contact Us.
Alternatively, you can open your QBO account via other supported browsers. This way, you can recapitulate achieving your business tasks in the program.
You can read through this article to learn more about the features that you can access in the mobile app: Compare mobile app features.
Keep me posted if you have other questions about using the QuickBooks Online mobile app. I'm always here to help. Stay safe!
