Transactions

Hello,

Our Online Banking Team is diligently working with PayPal to get those fees downloaded in QuickBooks.

While they're investigating the main cause of the behavior, the ticket number INV-42500 is still in progress. 

For now, you can manually download those fees from PayPal. Then, upload them in to QuickBooks. This way, you won't miss any of you entries.

Let me show you how:

1. In QuickBooks Online, go to the Banking menu, then select the Banking tab.
2. Click PayPal.
3. Select the Update ▼, then File upload.
4. Click Browse and select the file you downloaded from your bank, then select Next.
5. From the QuickBooks account ▼ drop-down menu, select the account you want to upload the transactions into, then select Next.
6. Match the columns on the file with the banking fields in QuickBooks, then click Next.
7. When you’re ready, select Let's go.

Now that your transactions are in QuickBooks, it’s time to match and categorise the transactions. They’re not fully in your accounts until you’ve reviewed them.

I'll keep you posted once the issue is resolved. You can also contact our QuickBooks Online Support Team so they can add your account to the investigation. Doing this will allow you to receive updates via email.

Thank you and stay safe!