Providing the best experience with the product is what we aim for, FrustratedFromWales.
Our engineers are still working with PayPal to get those fees downloaded in QuickBooks Online (QBO). For now, we don't have a specific time frame for when is this going to be mitigated. Rest assured, this banking issue with the ticket number INV-42500 is being taken care of.
There's no need to manually create the Paypal fees, just use the WebConnect feature for the missing transactions. It allows you to manually add your banking data by downloading them on your bank's website and import to QBO. This way, you won't miss any of your entries.
You can choose one of these formats to upload:
- Comma-Separated Values (CSV)
- QuickBooks Online (QBO)
Then, match and categorise the downloaded transactions.
If you haven't contacted our Customer Support Team, please reach out to them to add you to the list of affected users. They'll also send you an email notification once there's an update of this one.
Here's how:
- Sign in to your QuickBooks account.
- Select the Help (?) icon.
- Scroll down to select the Contact Us button and follow the prompts.
- You will be able to request a callback or start a live chat with an expert.
For more details, please see this page: How to get help with QuickBooks.
I have a link here that provides you with articles about managing bank transactions: https://quickbooks.intuit.com/learn-support/banking/misc/02/uk-banking?label=QuickBooks%20Online.
We appreciate your patience in this matter. I'll also keep an eye on the issue and will get back to you if there's an update.
