Hello there, @bitswap. Thanks for joining this thread. I'm here to share some updates about the PayPal issue in QuickBooks Online (QBO).
The investigation for PayPal feed not bringing up fees in QBO is already tagged as closed and resolved. Also, a change has been made to the PayPal feed in QBO UK. Wherein, fees are now entered as a separate line. Since you still experience the same thing, I highly suggest getting in touch with our Customer Care team to further review the issue. They can also provide an additional set of steps to fix it. Here's how:
- Sign in to your QBO company file and click the Help icon.
- Next, go to the Search tab and click the Contact us button.
- From there, enter a brief description of your concern and select Continue.
- Then, select a way to connect with a live representative.
To know the operation hours of our phone representatives, please visit our support hours page.
In the meantime, you can manually upload your transactions to QBO via CSV file.
Additionally, here's a helpful resource that you can use as a guide in reviewing your accounts to ensure the balance matches your real-life bank or credit card statements: Learn the reconciliation workflow in QuickBooks.
Let me know how this goes. Any details you can add are highly appreciated. If there are additional questions you have in mind about managing PayPal transactions, please post a comment below. I'm just right here willing to lend a hand. Have a good one.
