My Profile doesn't open after Windows update.

I called the support, we reinstalled profile as instructed by the representative. It didn't help. I was told they will call me back. I specified the callback time. Someone from the support called me ONCE. Not at the time specified. So I didn't pick up because I wasn't at the office. Then the email was sent that my case is closed because they couldn't reach me. 

Now I found a temporary solution by uninstalling the windows update. But as soon as I installed the Windows update again, the profile stopped working again.

What am I supposed to do now? I was thinking of buying the profile for the next year, but now I am waiting to see if they can resolve this issue. Might have to buy a different software!