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CVtax
Level 3

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Profile marked this resolved saying that they are aware of the issue and no time frame to resolve.  This again shows Profiles lack of ability to stay on top of CRA changes.

 

This is unacceptable that other companies that do not have Profile are not having these issues.

 

When I called CRA this morning, they flat out told me this was a Profile issues, when I called Profile, they were unaware of this issue, first trying to tell me that CRA was still doing maintenance and that is why the system was not able to processes the Authorizations.  I kept insisting that CRA said it was Profile issue, after about 35 minutes she conceded that it was in fact a Profile issue, she told me it would be resolved mid to end of the month at first. When I said this was unacceptable and I wanted to speak to someone higher up, she said to keep an eye on the community for time frames of when it would be resolved.  

 

We are now getting a Profile error on the AUTH page saying that CRA is not accepting these forms .. what they did not say is that this is only happening in there software.

 

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