We were frustrated too but learned something new AFTER finally getting to talk to a human days later. In QBO, on the "bank transactions" screen, click on the wo...
Well I've now been in chat support for over an hour again as I re-explain it all from the beginning. It doesn't seem to matter that I've got my original case # ...
Sometimes, I think QBO support must get paid by the # of replies they post on here because the last sentence of "We're available to help you. Have a good one." ...