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QuickBooksHelp
Intuit

Manage your QuickBooks Payroll powered by KeyPay subscription

Learn how to manage your QuickBooks Payroll subscription, an add-on to your QuickBooks Online subscription.

Haven't subscribed to QuickBooks Payroll yet? Learn how to subscribe here.

Upgrade or Downgrade your QuickBooks Payroll plan

1. Select the Gear Icon on the top-right of QuickBooks, then select Account and Settings.

2. Select Billing & Subscription from the left menu to review your current subscription.

3. Select Upgrade/Downgrade your plan.

4. On the Upgrade/Downgrade screen, choose the plan you want to upgrade or downgrade to, or select Stay on plan if you don't want to make any changes.

Cancel your QuickBooks Payroll plan

1. Select the Gear Icon on the top-right of QuickBooks, then select Account and Settings.

2. Select Billing & Subscription from the left menu to review your current subscription.

3. Select Cancel subscription.

4. Make a note of the last billing period date, then select Continue to cancel.

Notes:

  • You must have an active subscription or trial to upgrade or downgrade.
  • Upgrading from Standard to Advanced may initiate a pro-rata charge depending on where you are in your billing month.
  • There are no pro-rata refunds for Advanced subscription costs.
  • Cancelling a payroll trial will stop the trial straight away.
  • Cancelling an active product will only be impacted as of the next major billing date. Once you cancel, will be billed one final time for each unique employee paid, on your next invoice.

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