The QuickBooks Payroll Rebrand | FAQ

Founded in 2014, Employment Hero is an Australian owned and based cloud technology company offering HR and Payroll software. Its award-winning core platform provides an end-to-end people management solution including recruitment, onboarding and performance management among other features. 

Employment Hero powers over 90,000 businesses, collectively managing over 850,000 employees.

From 3 April 2023, the KeyPay brand across QuickBooks Payroll will be updated to reflect new Employment Hero branding.

While you will soon start to see the refreshed branding across the platform, there will be no other changes to the functionality or product. Everything you know and love about QuickBooks Payroll will remain the same!

Our advisors are at the forefront of industry changes and we want to ensure you are feeling prepared to communicate this with your clients as relevant when the official rebrand takes place on 3 April 2023.

Click here to download our updated QuickBooks Payroll brochureware as needed. We always welcome feedback if there are any other materials you need.

You don’t need to lift a finger. The platform, web-pages and other references to KeyPay will be replaced automatically with Employment Hero from 3 April 2023. We have also prepared some updated QuickBooks Payroll brochureware for you to use with your clients as needed. 

Despite recent communications sent to Employment Hero customers regarding new app changes to Employment Hero Work, there is currently no impact to Payroll QuickBooks customers and the current QB Employment Hero Work app experience. 

No. If you already have STP 2 enabled with QuickBooks Payroll there is nothing you need to do. The name of the Software provider registered with the ATO will be updated automatically from “KeyPay” to “Employment Hero Payroll” by Monday 6 March 2023. Despite the name change, the software ID will remain the same - maintaining your STP connection.

We work closely with Employment Hero on evolving the Payroll product to solve the most important problems facing our customers. We don’t comment on the strategy of Employment Hero.

While QuickBooks Payroll will soon be updated to reflect the refreshed branding, there will be no other changes or additions like employee management to the functionality or product. Everything our customers know and love about QB Payroll will remain the same