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Resubscribe to or reactivate QuickBooks Online

by Intuit•6• Updated 1 month ago

Need to resubscribe? No problem! We'd love to have you back.

You should be prompted to resubscribe as soon as you sign in to your QuickBooks Online company. If not, follow the steps below.

Step 1: Resubscribe

Sign in to your QuickBooks Online company.
Go to Settings ⚙ and select Subscriptions and billing.
Select Resubscribe, then enter the updated billing information.
Select Resubscribe.

Step 2: Check the Next charge date

Sign out, then sign in again.
Go to Settings ⚙ and select Subscriptions and billing.
Check the Next charge date. If it's a date in the past, contact support to prevent back-billed charges from occurring.

Frequently asked questions

Will I be back-billed for the time the account was inactive?

No. It's our policy not to back-bill.

Will my data still be available?

We preserve your company data for 365 days following the cancellation date. If you resubscribe during that time, your data will still be available.

Will I be charged immediately?

Billing for all QuickBooks Online accounts happens overnight, so the charge won't occur until after midnight.

For example, if you resubscribe on 01/06/2023, the next charge date would be 02/06/2023, and the charge would occur very early on 02/06/2023.

Can I resubscribe using the mobile app?

The Subscriptions and billing area is currently only available in the web version of QuickBooks Online, so you'll need to sign in using a computer browser.

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