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Vista216
Level 1

Error when filing 2024 T4A

"Filer account number is missing or invalid for this type of return".... anyone come across this before?

 

We finally started e-filing T4/T5 slips although it is a clunky process and has been really frustrating. Now to get another error .... frustrating is not a strong enough word.

 

Any thoughts or suggestions would be really appreciated.

15 Comments 15
dlagmann
Level 2

Error when filing 2024 T4A

same issue, hopefully someone knows how to resolve

Mario B
ProFile Team

Error when filing 2024 T4A

I heard that for T4A, the 16 digits BN must be RP and that you need the WAC that matches the BN

dlagmann
Level 2

Error when filing 2024 T4A

Done and still not filing.

Mario B
ProFile Team

Error when filing 2024 T4A

And you are using  the same BN and WAC  when you build the XML with Profile ?

dlagmann
Level 2

Error when filing 2024 T4A

correct

Mario B
ProFile Team

Error when filing 2024 T4A

your account number should be an RP program account number  registered with CRA, and are you EFILING with Profile directly?

Mario B
ProFile Team

Error when filing 2024 T4A

dlagmann
Level 2

Error when filing 2024 T4A

efiling with profile for client using our RP BN and WAC in the transmitter id section.  Called profile help yesterday and they told me it was a cRA issue and no one in the country could efile a T4a.  Not sure if this is a true or if I should call back again.

 

 

Mario B
ProFile Team

Error when filing 2024 T4A

@diagman, thats not true , we have lot of clients able to file T4A. You need the right WAC that matches the BN and the BN must be RP  it could be ending with RP0001 or RP0002 etc but when they have the right accounts it works. I have been told that some were able to file with RC account also, but not 100% sure about that

Vista216
Level 1

Error when filing 2024 T4A

Hi Mario,

 

I changed the transmitter number to the RP0001 ending but was unable to login to CRA.  It only recognizes when I login with the RZ0001 ending.  With RZ, I can login but I get an error when I try to file.  I have attached the error report with the client BN whited out.  It seems like CRA only recognizes our login with the RZ ending?

Mario B
ProFile Team

Error when filing 2024 T4A

It shows RR not RP I am not aware of RR

Mario B
ProFile Team

Error when filing 2024 T4A

It could be RP0002, I would not know, you might be better off contacting CRA and ask them whats your account number. I have seen clients that had to use RZ0002 for filing T4A because  the original RZ0001 number was associated with T5018 filings many years ago.  

 

Mario B
ProFile Team

Error when filing 2024 T4A

Correction: It could be RP0002, I would not know, you might be better off contacting CRA and ask then whats your account number. I have seen clients that had to use RZ0002 for filing T5   because  the original RZ0001 number was associated with T5018 filings many years ago.  

 

Vista216
Level 1

Error when filing 2024 T4A

I am embarassed to say that I didn't realize the mistake in the client account number until your reply.  RR is a registered charity (which this client is) but obviously for the T4A in ProFile we have to use the RP0001 ending. Once I fixed that, it was filed with no problem.

 

It is going to be a long tax season....

 

Thanks for your help!

Mario B
ProFile Team

Error when filing 2024 T4A

Thanks, I am glad its resolved !