what could be the problem when I do not get the option to efile a return that is eligible to be efiled
Did you find the solution? I have this same problem. All auditor errors are clear and it says eligible but it doesn't allow me to build the file to efile.
what could be the problem when I do not get the option to efile a return that is eligible to be efiled
When you open "Build Efile On-line batch" there are 4 tabs beside the client list. In the first tab labelled "Client" look in the section labelled "Efile Status" is "Eligible" checked?
what could be the problem when I do not get the option to efile a return that is eligible to be efiled
Yes call us at 1-800-452-9970, a ProFile Expert can help determine the cause with the file.
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