QuickBooks Online and Payroll price change FAQ for ProAdvisors

What’s new in QuickBooks Online Accountant and QuickBooks Online?

Review the New Features in QuickBooks page to learn about new features added over the past year.

What are the new prices?

Price for all new subscriptions as of March 25, 2024:

* See here to learn more about wholesale billing.

When does the new pricing go into effect?

The new pricing takes effect on or after March 25, 2024 for new customers. Starting on or after May 1, 2024 the price increase will take effect for existing customers (based on their billing date).

Why are you telling me so early?

We gathered feedback from ProAdvisors that you value advanced notice so you can make informed decisions and host conversations with your clients when changes like these occur. 

I have “Bill My Client” customers who purchased in the last 12 months and are still receiving a 50% discount on their QuickBooks Online account. Will they also receive the price increase?

Bill My Client subscriptions will receive the price increase once their 50% promotional period has ended.

My client recently upgraded their subscription. Will they get the new pricing too?

If your client chose to upgrade their subscription they will see an increase in their base price for their subscription on or after May 1, 2024. They will receive notification of the price change on or after April 1, 2024.

I have purchased wholesale subscription packages (for example, 5 for $25 for 2 years). Will my package price be affected?

Package pricing will not change during its promotional period. However, when the promotion ends, the price of subscriptions will be updated to reflect the then-current list price.

My client’s subscription was cancelled and they are past the 15-day resubscribe period. Can they get the old pricing?

Once the resubscribe period has passed, customers will need to resubscribe at the current list price.

How can I check billing details for my direct-billed clients?

1. Log in to your QuickBooks Online Accountant firm.
2. Access your client’s QuickBooks.
3. Select the Gear icon at the top right corner, then select Account and Settings.
4. Select Subscriptions and billing.
5. Select View payment history.
6. Filter by Date Range if necessary.

How can I check billing details for my clients on wholesale billing?

1. Log in to your QuickBooks Online Accountant firm.
2. Select the Gear icon at the top right, then under Your Company, select Subscriptions & Billing.
3. Navigate to the tab labelled Accountant-Billed Subscriptions to view your active clients’ billing details. You can find more details on managing the billing for your clients here.

How will I be billed for the subscriptions I manage?

You will be billed once a month for all of your clients under your subscriptions. Your billing date is set based on the date of the month you added your first client onto your QBOA billing account and all of your subsequent subscriptions will also be billed on this established date.

Can I be billed for my subscriptions annually?

All wholesale billing is available on a monthly subscription exclusively.

I want to pay for the QuickBooks Online subscription and my client to pay for the Online Payroll subscription. Is this possible?

Currently, wholesale billing only supports bundled subscriptions for QuickBooks Online and Payroll.  Split billing isn’t possible at this time.

Will my direct-billed clients be notified about the upcoming price changes?

We’re letting ProAdvisors know in advance.  All direct-billed QuickBooks Online subscribers will subsequently be notified of the price increases on or after April 1, 2024.

Will my clients on QuickBooks Desktop also see a price change?

Yes, effective early December 2023, QuickBooks Desktop product prices will increase for new subscriptions.  Existing customers will be notified on or after March 1, 2024 of these latest prices.  Starting on or after May 1, 2024 (based on the billing date), the price change will take effect for existing customers.

Are there any changes coming to QuickBooks Online Payroll for my clients?

In 2024, all QuickBooks Online Payroll subscriptions created prior to August 22, 2023 will be moved to the equivalent new QuickBooks Online Payroll plan rolled out earlier this year. Clients’ existing QuickBooks Online Payroll and QuickBooks Time subscription(s) will determine which QuickBooks Online Payroll plan they’ll be moved to: Core, Premium, or Elite. For more information please visit the FAQs here.