About the QuickBooks Payroll Employee fee issue

What was the cause of this billing issue?

Due to a recent change in the payroll product, the data tables used to compile the employee fee count were not in sync. This caused the sum of employee count to be out of sync in many cases by 1 or 2 employees.

This sync issue was identified and corrected.

For what time period was I incorrectly billed?

As this differs by customer, please discuss any specific questions with our customer support team.

When will I receive my refund if I was overbilled?

You will see a notice of a credit on or after October 15th, 2024. Please allow a two-week period for the credit transaction to reflect on your payment method on file.

Will I be charged if I was underbilled?

No, we will not be charging retroactively for prior months.

Are there any action items for myself?

There are no action items to take.

Who can I speak to about my refund or billing?

Feel free to reach out to Customer Support for QBO or Customer Support for QBOA and ProAdvisor.