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QuickBooks Desktop service discontinuation policy

SOLVEDby QuickBooks2Updated March 19, 2024

Here's what you need to know about QuickBooks Desktop service discontinuation. This includes helpful info on how to upgrade your desktop product or how to move to QuickBooks Online.

We notify you in advance (through email, in-product notifications, the mail, and this page) as services for older versions of QuickBooks Desktop are scheduled to be discontinued.

When does service discontinuation happen?

After May 31, 2024, access to add-on services will be discontinued for QuickBooks Desktop 2021 for Windows. This includes all 2021 versions of QuickBooks Desktop Pro, Premier, Enterprise Solutions, and Accountant Edition 2021.

If you don't upgrade your QuickBooks Desktop 2021 by May 31, 2024, you won't have access to live technical support if you run into problems or any of the other Intuit services that can be integrated with QuickBooks Desktop. This includes QuickBooks Desktop Payroll, QuickBooks Desktop Payments, and online bank feeds. Discontinued versions won't receive the latest critical security patches and updates.

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What does service discontinuation mean?

Your access to QuickBooks Desktop 2021 software will be discontinued after May 31, 2024. This also means you won't receive critical security updates starting June 1, 2024. If you receive any security updates before this date, install them.

Products affected by service discontinuation after May 31, 2024

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Move to QuickBooks Online

We're here to help you choose a new QuickBooks plan so you won't have service interruptions and can keep getting security updates and features. We recommend switching to QuickBooks Online for greater flexibility and collaboration.

QuickBooks Online offers features such as automatic bank account updates, the ability to access your books anywhere you have internet access, and more. For the full list of subscription features, check out the QuickBooks Online pricing page.

How will the move go?

You can check out Move your QuickBooks Desktop file to QuickBooks Online with Beanstalk or Converting your QuickBooks Desktop data to QuickBooks Online using Dataswitcher for more details on how to switch to QuickBooks Online.

Need expert help with the move?

When you switch to QuickBooks Online, you get unlimited customer support.

How long does it take to move to QuickBooks Online?

In most cases, you can move to QuickBooks Online in less than an hour. The larger your company file, the longer it takes.

What happens to my company data?

When you move to QuickBooks Online, you're QuickBooks Desktop file is left unchanged. You can continue to maintain your books in QuickBooks Desktop while you complete the setup of your QuickBooks Online company.

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Move to QuickBooks Desktop Pro, Premier Plus or Enterprise

If you'd like to stay on QuickBooks Desktop, upgrade to the QuickBooks Desktop version that's right for you.

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Frequently asked questions

Still have questions about service discontinuation?

We commit to develop easy and straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks better and easier to use, while still supporting older versions.

If you use QuickBooks Desktop 2021 or affected Intuit services and you subscribe to live technical support, you'll need to move your data on or before May 31, 2024, to continue using your services.

We make every effort to provide customer support for registration and licensing of older versions of QuickBooks Desktop under Intuit's standard terms and conditions, if that data is available. Unfortunately, we can't guarantee we'll be able to register, provide key codes, or offer data and password recovery for older versions of QuickBooks.

We aren't able to provide replacement CDs, disks, or manuals for QuickBooks Desktop. We do provide download files back to QuickBooks Desktop 2021. Learn how to download QuickBooks Desktop.

You need an active subscription to install your version of QuickBooks. First, check out your subscription status from your Desktop account management self-service tool. If your subscription isn't active, we can help at 1-888-829-8589.

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