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QuickBooks Online Payments overview

SOLVEDby QuickBooksQuickBooks Online73Updated June 03, 2022

When you sign up for QuickBooks Online Payments, there are a few things you need to keep in mind:

  • Sign up and verification process
  • Bank Accounts
  • Merchants
  • Payments

QuickBooks Payments is only available in the English language setting. Before you enroll, there are a few things you should know.

  • Before switching to English, you should set up your business address, sales taxes and Chart of Accounts.
  • Changing the language setting at times causes a mixed-language experience.
  • If you should run into issues with using Payments, occasionally, we may not be able to resolve the issue.
  • Enrollment is done while in the English setting. Once enrolled, you can switch your product’s language setting back to French and use Payments in French.

Sign up

When signing up for QuickBooks Online Payments:

  • From sign up, it may take up to two business days for a notification regarding whether the payments account was approved or declined
  • Most payments sign-ups will require more information to be sent to Intuit for verification
  • A credit/fraud check is actioned, as well as verification of the business upon sign up
  • Once signed up, you will be able to accept credit card payments. Bank payments will require subsequent sign-up.

Bank accounts

Here are things to keep in mind about bank accounts:

  • Payments works with Canadian bank accounts only
  • Any contact regarding a payments account must be conducted by the principal officer of the Payments account or by an authorized contact. Principal officers can request to have authorized contacts added by phoning support and asking for the instructions.
  • The principal officer is the person whose name is on the payments application that was submitted and whom the credit check is performed against for eligibility
  • Any contact regarding a Payments account must be conducted by the Principal officer of the bank account for the business


Here are things to keep in mind about merchants:

  • For pricing plans for Canadian merchants please refer to QuickBooks Payments
  • A merchant will have an option to store a customer’s credit card while processing a sales receipt only. If they wish to store a credit card number for a customer it must be added to the customer’s profile.
  • Bank payment customer’s bank information will not be available to a merchant


To avoid being charged a processing fee for a credit card refund, the refund must occur before 3:00 PM (PST) on the same batch date.

To refund a credit card payment before the cut off time:

  1. Open the invoice that the payment was received on.
  2. Select More at the bottom.
  3. Select Refund at the bottom.

Any refunds occurring after 3:00 PM (PST) on the batch date must be done through a refund receipt and will be charged a separate processing fee.

In order to process a Bank payment refund, it must be processed as a separate transaction.

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