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Fix "Another customer, supplier, or employee is already using this name" error message in QuickBooks Online
by Intuit•2• Updated 1 month ago
If you see the error 'Something’s not quite right. Another customer, supplier, or employee is already using this name. Please use a different name.', this is usually caused by the following:
- Importing data from QuickBooks Desktop or turning on payroll after adding employees in QuickBooks Online.
- You're trying to add or import a customer, supplier, or employee name that already exists in QuickBooks Online.
Here is how to fix this error:
Step 1: Find the duplicate supplier, employee, or customer
Search for a duplicate name of the supplier, employee, or customer you’re trying to add in QuickBooks Online.
- Select + New, then select Cheque.
- In the Payee▼ dropdown, enter the name you’re trying to add.
- Duplicate names appear on the list, and you’ll know if they’re added as a supplier, employee, or customer.
Step 2: Update the employee, supplier, or customer info
After finding the duplicate name, you can either change the name or make the profile inactive if it is no longer in use.
- Depending on what you need to edit, do one of the following:
- Employees: Go to Payroll and select Employees (Take me there).
- Suppliers: Go to Expenses and select Suppliers (Take me there).
- Customers: Go to Sales and select Customers (Take me there).
- Find and select the duplicate name and do one of the following:
- Edit the employee, supplier, or customer name. For example, add a middle initial or a [1] at the end.
- If the profile you’re editing is no longer active or in use, make it inactive.
Step 3: Add the employee, supplier, or customer again
Try adding your employee, supplier, or customer again. If you’re still getting the error, contact us for assistance.
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