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GitzelAndCo
Level 1

Client Explorer does not work. Profile 2023.3.5

The latest update has been strange.

 

We typically update a single computer to the latest version and verify before distributing the update.

 

After applying the 2023.3.5 update on a single computer, the program was unable to select the shared database option and client explorer would not work.

 

After contacting support, they suggested updating the server's version of Profile to 2023.3.5.

 

At this point, the issue was not resolved and we didn't feel confident updating the server until it was necessary. (I.e, we needed that version of Profile)

 

The next day, the client explorer stopped working for everyone running version 2023.3.0 and we were forced to upgrade the server to 2023.3.5. The database option works here and so does the client explorer.

 

This resolved the client explorer issue for everyone running 2023.3.0, but the one computer running Profile 2023.3.5 is in the same state. We select a shared database server and then it just goes to Personal.

 

Just bringing this to your attention.

 

 

3 Comments 3
Mario B
ProFile Team

Client Explorer does not work. Profile 2023.3.5

this is usually  because profile does not see the Server. Check you firewall settings as per this article, inbound and outbond rules, both on the server and the computer having issues

 

https://profile.intuit.ca/support/en-ca/help-article/manage-users/creating-exception-windows-firewal...

GitzelAndCo
Level 1

Client Explorer does not work. Profile 2023.3.5

Just to confirm; the solution is to update the firewall rules on every workstation?

Mario B
ProFile Team

Client Explorer does not work. Profile 2023.3.5

on every workstation that is no working and on the server