Access Violation

Jack_Canada · ‎February 17, 2021

I’ve been getting plenty of the “Access Violation at address….” messages recently, especially while working on older tax returns (2012-2017). Because of those pop-up messages, I was unable to save some returns and had to use CTRL+ALT+DELETE to close Profile. Today I was having plenty of such messages when I was working on T2 returns. I called Profile technical support, the technician took control of my computer and ran Proreg to fix this problem.

Unfortunately, just a few hours later, while working on current year’s T1 and T2 returns, I kept getting MORE “Access Violation” pop-up messages than before the repair.

I know this is a rather perennial problem for me and for some other Profile users. Is there a way to get rid of this very annoying issue once and for all? That would be fantastic!

ProFile Duncan · ‎February 19, 2021

Hi, thank you for using Intuit ProFile Community

Proreg is the first step to resolve the access violation issues. You could try a repair or a clean uninstall . If you need agent assistance call us at 1-800-452-9970

I apologize for the inconvenience but hope this helps

JamesCampbell · ‎February 20, 2021

i am having same issue. it happened a lot last year when i had a 32 bit computer so i bought a new one that is 64 bit and it still happens! profile issue i assume?

Jack_Canada · ‎February 20, 2021

Last year, just before the beginning of the 2019 tax season, I purchased a new, top-of-the-line Dell Computer (SSD, extra HD, plenty of RAM, Windows Professional). It's extremely fast and reliable. Yet last year I had the same problems with Profile that I had experienced in the previous year, and I've already had many problems this tax season (Access Violation, F5 key not switching to the other spouse, two same returns opening at the same time and other issues). My very strong conclusion is the same-it's Profile's issue, not the computer's.

JamesCampbell · ‎February 20, 2021

i agree hope they fix things soon!

ProFile Duncan · ‎February 23, 2021

Hi, thank you for using Intuit ProFile Community

The ProFile development team is aware some users are experiencing access violation issues. They are investigating causes for these issues and are working on steps to correct issues are they find them.

I apologize for the inconvenience but hope this helps

Jack_Canada · ‎February 23, 2021

I just downloaded Profile and ran it as administrator. Hopefully, it will eliminate my problems-I'll keep you up-to-date!

JamesCampbell · ‎February 23, 2021

ok thanks good luck!

Louis Kam · ‎February 23, 2021

On my 2020.3.0 T1s, the mentioned error message starts popping up every now & than on certain T4E slip page just today!

ProFile Duncan · ‎February 23, 2021

Hi, thank you for using Intuit ProFile Community

For access violation issues you can try Proreg or run a repair. We are not aware of issues relating specifically to the T4E.

I apologize for the inconvenience but hope this helps

FirstTax · ‎February 28, 2021

I had the same issue for a few days.

Was asked by Tech support to run Profile as an Administrator on a call yesterday.