Auth a Rep down 3 days now

Candi Hallstrom · ‎February 09, 2023

STILL getting code "W861: We are currently experiencing technical difficulties......." when trying to Auth a rep in Profile. Do we have any word on the resolution? The CRA rep I spoke with had zero clue it wasn't working ;-(

CanadaTaxGuy · ‎February 09, 2023

I still can't get into an account I submitted on Feb 7.

Did you try calling Efile helpdesk or the general line?

Candi Hallstrom · ‎February 09, 2023

Somebody in Profile told me to try to use the 2022 filing - just did & it worked!

I did resubmit - and have CRA access now too.

CanadaTaxGuy · ‎February 09, 2023

Thanks Candi. It worked!

I submitted it on Feb 7 using the 2022 tax year and it gave the W861 error "....... will not need to be sent a second time"

I just tried to resubmit (still using 2022 tax year) and it accepted it. I was also able to get in to the client's account right away. So much for not needing to send it a second time.

This year is not starting out well.