Profile will not print T2

dtrickey · ‎September 13, 2023

When I go to print a T2 (either PDF "archive" or paper print) I get the following error:

I updated to the newest version 2023.0.0, restarted computer etc. and still get the same error. I tried on another computer and still the same error. I was originally trying to print to PDF, gave up after I couldn't get that to work so I was going to print hard copy and scan but I can't print a hard copy either. Still get the same error.

When I try to do a single form print I get a different error

So basically I cannot print a T2 all. T1 printing seems to work fine.

Rajdeepsingh · ‎September 13, 2023

Yes, getting the same error. Not sure how to fix it. It just prints the 2 pages - Audit summary and Client letter but other than that no other forms are being printed.

ProFile Duncan · ‎September 13, 2023

Hi,

I apologize for printing issues in 2023.0.0. This is a ProFile issue under investigation at the highest level. We will have printing restored for T2, CO-17 and TP1 as soon as possible. If you have not updated please wait until this issue is resolved to update

SGCTAXES · ‎September 13, 2023

Same thing happens to me today and I need very urgent to print in pdf. This is a T2 in 2023.

StanleyW1 · ‎September 13, 2023

Having the exact same issue. Tried everything before coming here. Nothing would work. Exact same error message. At least they know about. How about fixing the ASAP, meaning today Intuit or do you plan to issue all of us $ credits for the downtime you are forcing on us?

StanleyW1 · ‎September 13, 2023

That's your answer Duncan? Don't update? How about warning us before we all did.

dtrickey · ‎September 13, 2023

This problem started before I upgraded to 2023. I upgraded hoping it fixed the problem but it did not.

Mario B · ‎September 15, 2023

The printing issue has been resolved yesterday. We apologize for the inconvenience.

MHU Tax Office · ‎November 17, 2023

2023-11-17

2023.0.4

Printing Issues

MHU Tax Office · ‎November 17, 2023

2023.1.0 solved the issue

Louis Kam · ‎November 18, 2023

My V2023.0.4 can't print T2's audit AND tax summaries on NEW returns (neither thru Quick Print nor F12) ONLY so far. What is the fixed?

Louis Kam · ‎November 19, 2023

With V2023.1 installed, I can now print a both audit & tax summary pages thru F12 but still NOT by Quick Print.

Mario B · ‎November 20, 2023

whats the module you are trying to print Louis, at the top of the info page?

Louis Kam · ‎November 21, 2023

Both my V2023.1.1 T1 & T2s' Quick Print & Alt-F10 fail to print the desired pages. Any fix to this?

Mario B · ‎November 22, 2023

Hi Louis, if it was working before you update, I recommend a clean uninstall, you can call our helpline if you need help. https://profile.intuit.ca/support/en-ca/help-article/manage-workflows/perform-clean-uninstall-profil...