i have not had any issues so far? that i noticed. you should call the help line and maybe they can walk you through a process to fix the issue? hope you get it straightened out. good luck. 

Print issues? oh ya, Every time I populate a PDF to send out a return, my printer then only prints one side. So every PDF populated I have to go to print options and reset the options, very annoying and time consuming. Every TIME.  I called profile about it, the she had not heard anyone complaining about this. I also raised some software issues, so i was given a case number to call back with if i wanted to.  No one was going to contact me about it.  very frustrated this year.  My program has locked up several times already also.(alt,control delete!)

i have called the help line and was told they would look into it, but would not be calling me back, i was to call them. The duplexing check mark disappears every time i create a PDF witch is fairly often, so i have to go into print settings and reset every time. Not happy wasting time and paper when i forget to go back to reset.