Fix bank error 101 in QuickBooks Online

Learn how to fix error 101 when trying to connect your bank in QuickBooks Online.

There are a few reasons you'd see error 101, and we’re here to help you fix it. Here’s how.

Check before you call

If you aren't able to resolve your bank error manually using the steps on this page, check the Bank feed status page to see if it's an ongoing issue.

If the error you're experiencing appears on that page, we're aware of the issue and are working to fix it. You don't need to call Support to report or resolve it.

Fix error 101

Step 1: sign in to your bank's website

Sign in to your bank's website in a new tab or a different browser to see if you can get in without errors.

Step 2: check if your account is active

Your account is considered active if there’s an existing balance or there are transactions from the past 12 months.

If you’re supposed to have an active account but can't sign in to your bank’s website, contact them directly.

Step 3: look for missed prompts

Return to your bank’s website and look for messages that need confirmation (e.g. terms and conditions).

Acknowledge the prompt, then go back and refresh your account in QuickBooks Online.