How to create credit notes using QuickBooks Online - Malaysia

Credit notes, also known as credit notes, are a type of e-invoice issued by a business to reduce the value of the original invoice, without the need to issue a refund. 

Here’s what you need to do to issue a credit note. 

Creating and submitting a credit note

1. Go to Sales and then All Sales > New Transaction > Credit Note
2. Fill out the details for your credit note.
3. Select the relevant invoice the credit note applies to. This will link the e-invoice and the credit note together.
4. Next, click on Save and submit e-invoice
5. After your credit note has been validated, you can re-open the it and send it to the customer. Simply click on Save and submit e-invoice to choose how you want to send the credit note.

If you see an error message for missing information about customers, follow the instructions to provide the necessary details.

Learn more about e-invoicing in Malaysia

• Malaysia e-invoicing help hub
• Set up e-invoicing - Malaysia
• Create consolidated e-invoices - Malaysia