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Request permanent deletion of your Intuit data

by Intuit• Updated 1 month ago

This article explains how to submit a GDPR deletion request to erase your personal data from Intuit, including your QuickBooks Online account data. The process is straightforward but requires a few important steps in the right order.

What data will be deleted?

When you submit a deletion request, Intuit will erase:

Your Intuit account profile information
Details you provided directly to Intuit
Data used in your QuickBooks Online account
Information collected about your browsers and devices

Please note: Deletion is permanent and cannot be undone. Before submitting, make sure you have exported any financial data (reports, transactions, VAT returns) that you may need for legal or tax purposes. UK businesses are generally required to retain financial records for 6 years.

Before you submit a deletion request

Your request cannot be processed until all of the following are in order:

Cancel your QuickBooks subscription. Your subscription must be cancelled before Intuit can process a deletion request. Call 0808 168 9533 or cancel via your account settings.
Resolve any other outstanding actions on your account. For example: unpaid invoices, pending payroll runs, or open transactions. These must be cleared before your request can go through.
Export your financial data. Deletion is permanent. Download any reports, transactions, or VAT returns you may need. UK businesses are generally required to retain financial records for 6 years.
Check for linked accounts. If you use one Intuit ID across multiple products (e.g. QuickBooks Payroll, QuickBooks Time), deletion will apply to all of them. If you have separate IDs, you will need to submit a request for each one.

Still blocked after completing the above? There may be a backend account issue preventing your request from going through. Use the privacy contact form in the ‘If you’re blocked’ section below. Support agents can escalate directly to the Privacy team.

How to delete your data

If you have a QuickBooks Online account

Sign in to your QuickBooks Online account.
Select your profile icon in the top-right corner, then select Intuit Account.
Select Data privacy, then select Delete.
Review what will be deleted, then select Make a delete request to confirm.

Important timelines:

You have 1 day to cancel a deletion request after submitting it.
Deletion requests can take up to 90 days to complete.
Do not create a new Intuit Account using the same email address during this period, as new data may also be deleted.

If you do not have a QuickBooks Online account

Call our dedicated data team:

0808 129 5096 (Monday–Friday, 8:00am–5:30pm GMT)

Alternatively, visit the Intuit Privacy site:

Go to the Intuit Privacy Centre.
Select Manage your data, then Help me find my data.
Complete the form with your information and select Continue.
You will receive an email with details of any Intuit accounts linked to your email. Follow the steps to confirm your identity and submit your deletion request.

Navigating the Intuit Privacy Centre

The Intuit Privacy Centre (intuit.com/privacy/protect-your-privacy/) allows you to manage all your data rights in one place. Here is a guide to the key sections:

Section	What it does
Delete my data	Submit a right-to-erasure request under UK GDPR Art. 17
Download my data	Export a copy of your personal data (Subject Access Request download)
Manage my data	Update marketing preferences or restrict certain data uses
Help me find my data	For users without an active Intuit account — traces your data by email
Contact Intuit’s DPO	Raise a formal data concern with the Data Protection Officer

If you’re blocked or need help

If you run into difficulties at any stage of the process, here is how to get help:

Privacy contact form (recommended for blocked requests): Use the Intuit Privacy contact form to submit your request directly to the Privacy team. Scroll to the I have a privacy related question section and fill in your details.
Live chat: Available Monday–Friday 8am–10pm; Saturday–Sunday 8am–6pm via quickbooks.intuit.com/uk/contact/.
QuickBooks Community: Ask a question in the QuickBooks UK Community.

If your deletion request has not been completed within 90 days: Contact QuickBooks UK Support immediately and quote your deletion request reference number. You can also contact the ICO if you believe Intuit is not complying with your UK GDPR rights.