Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed

Learn how to fix error 103 when you connect your bank to QuickBooks Online or QuickBooks Self-Employed.

If you see error 103, it usually means the user ID or password is incorrect for the bank account you’re trying to connect to. Here’s how to fix this error for both existing and new connections.

Check before you call

If you aren't able to resolve your bank error manually using the steps on this page, check the Bank feed status page to see if it's an ongoing issue.

If the error you're experiencing appears on that page, we're aware of the issue and are working to fix it. You don't need to call Support to report or resolve it.

Or, learn how to connect your bank or credit card account to QuickBooks Online.

Step 1: Confirm your sign-in info is correct

It’s always good to make sure you have the correct user ID and password for the bank account:

1. Open a new window in your web browser and go directly to your bank’s website.
2. Make a note of the web address (e.g. https://www.bank.com). This may come in handy later.
3. Sign in with the user ID and password you have.
   Note: If you have separate accounts with the bank (such as a business account and a personal account), sign in to the account you want to fix in QuickBooks.
4. If you sign in successfully, then you know the user ID and password are correct. If you get a sign-in error, follow your bank’s instructions to get your user ID, reset your password, or both.

Once you’re sure about your user ID and password, move on to step 2.

Step 2: Turn on third-party access if your bank requires it

Some banks need your permission to connect your account to another service, including QuickBooks Online. While you visit your bank’s website, check if your bank has this requirement. If so, follow your bank’s instructions to turn it on. Or, contact your bank if you need help.

If you’re trying to connect a KeyBank account to QuickBooks, here are the steps to turn on third-party access:

1. Go to key.com or ibx.key.com.
2. Sign in to the account you want to connect to QuickBooks.
3. Select User Profile.
4. In the Password and Security section, switch on Third Party Access.
5. Select Yes to confirm your choice.

Step 3: Enter your bank sign-in info in QuickBooks

Now you’re ready to sign in to your bank account in QuickBooks.

For an existing connection

1. Go to Transactions and select Bank transactions (Take me there).
2. Select the bank or credit card account you need to update.
3. Select Edit ✎.
4. Select Edit sign in info.
5. If your web browser auto-fills the user ID and password fields, clear them. This ensures your browser doesn’t put in old info by mistake.
6. Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it so you can confirm you entered the password correctly.
7. Select Save and connect.

For a new connection

1. Go to Transactions and select Bank transactions (Take me there).
2. If you're connecting an account for the first time, select Connect account on the landing page. Or, if you've already connected online banking accounts in the past, select Link account.
3. In the Search field, enter the web address from your bank (e.g. http://www.bank.com) that you got from visiting the bank’s website. Or, enter your bank’s name.
4. Select your bank in the search results.
   Note: If you see multiple options, select the type of account you want to connect. For example, if you’re trying to connect your business account, select the option labelled “Business” if there is one.
5. If your web browser auto-fills the user ID and password fields, clear them. This ensures your browser doesn’t put in old info by mistake.
6. Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it so you can confirm you entered the password correctly.
7. Select Continue.
8. Your bank should connect successfully now. If you see error 103 again, select Go back. Repeat steps 4 through 7 with a different option from the search results.

Note: If needed, you can manually upload the transactions to QuickBooks.

Still getting the error?

You can reach out to our support team and we’ll work with you to fix this problem.