Learn what to do if you see a “Your QuickBooks subscription has lapsed” message.
See an error that your QuickBooks Desktop subscription has lapsed or expired? Don’t worry. It won’t affect your company’s data. Here’s how to fix the problem.
If you get a subscription error when you install, check out how to verify your subscription before you install.
Solution 1: Update your billing info
Update your payment details for your subscription in your Customer Account Management (CAMPs) portal.
- Sign in to the Customer Account Management Portal (CAMPs) as an admin user.
- Select QuickBooks Desktop from your products and services.
- Select details next to your QuickBooks Product.
- Select Edit next to your Payment Method. Update your payment info. When you’re done, select Save and Close.
- Open QuickBooks Desktop.
- Go to the Help menu and hover over Manage My License. Then select Sync License Data Online.
If you still see the subscription error, try solution 2.
Solution 2: Install QuickBooks Updates
Install the latest update for your version of QuickBooks Desktop. This often fixes subscription errors. It makes sure you have the latest features and fixes.
If your QuickBooks Desktop software is up to date, and you still see a subscription error, try solution 3.