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Intuit
1 helpful vote

Your QuickBooks Subscription has lapsed or Your Full Service Plan Has Expired

When trying to use or install updates for QuickBooks Desktop, you receive the following error:

Your QuickBooks Subscription has lapsed.

Sorry, it looks like your subscription has lapsed.

The message can be followed with verify your subscription or update your card.

You may experience this if:

  • You are not connected to the internet or connection is unstable
  • You are using an older version of your QuickBooks subscription.
  • The credit card associated with your subscription needs to be updated.

To resolve this issue, perform the following solutions.

Update billing information in CAMPS

  1. Log into https://camps.intuit.com
  2. Go to the product or subscription for which you would want to edit the payment method.
  3. From the Product details, look for the Billing Information section and select Edit.
  4. Enter the updated information.
  5. Click Save and Close.
  6. Sync QuickBooks license online.
    1. Open your QuickBooks Desktop.
    2. Go to Help > Manage My License > Sync License Data Online.

Install QuickBooks updates

See Update QuickBooks Desktop to the latest release for detailed instructions.

Delete .ecml file

See Delete damaged EntitlementDataStore.ecml file for the detailed instruction.

You may see the following message if the FSP associated with your QuickBooks Enterprise account is inactive:

Your Full Service Plan Has Expired.

The version of the product you own requires an active Full Service Plan to receive latest updates. If your plan has expired, you are still entitled to install the version that was available when your Full Service Plan expired. Just click the link in the error message you get to download the most recent version you had installed.

If for some reasons, you feel the link is not providing the version you are entitled to, please contact our specialized care team at 866-340-7237, between 6 am and 6 pm PST, Monday – Friday. We will verify your entitlement in our systems and provide you with the correct link.

You can also contact our care team to sign up for an annual subscription and access the latest version and release.

 

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