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Intuit

Fix a subscription error in QuickBooks Desktop

Learn what to do if you see a “Your QuickBooks subscription has lapsed” message.

See an error that your QuickBooks Desktop subscription has lapsed or expired? Don’t worry. This won’t affect your company’s data. Here’s how to fix the problem.

 

Solution 1: Update your billing info

Did you recently change business credit cards or accounts? You might just need to update your payment details for the subscription.

  1. Sign in to the Customer Account Management Portal (CAMPS) as an admin user.
  2. Select QuickBooks Desktop from your products and services.
  3. In the Billing Information section, select Edit.
  4. Update your payment information. When you’re done, select Save and Close.
  5. Open QuickBooks Desktop.
  6. Go to the Help menu and hover over Manage My License. Then select Sync License Data Online.

If you still see the subscription error, try solution 2.

 

Solution 2: Install QuickBooks Updates

Install the latest, free updates for your version of QuickBooks Desktop. This often fixes subscription errors. It also ensures you have the latest features and fixes.

If your QuickBooks Desktop software is up to date and you still see a subscription error, try solution 3.

Solution 3: Use the QuickBooks Desktop Tool Hub

Sometimes a damaged Windows file prevents QuickBooks Desktop from connecting to our online services. Follow the steps to download, install, and use the QuickBooks Desktop Tool Hub.

  1. Open the QuickBooks Desktop Tool Hub
  2. Select the Installation Issues tab.
  3. Select the QuickBooks Install Diagnostic Tool. This repairs any Windows files that are needed to run QuickBooks.

If you still see the subscription error after using the QuickBooks Desktop Tool Hub, try solution 4.

Solution 4: Restore your product and license file

QuickBooks Desktop saves a file with your product and license info to your hard drive. If there's a problem with it, the file is easy to restore:

  1. Get your product and license info. If you don't have it on hand, here's how to find it.
  2. Close QuickBooks Desktop.
  3. Open the Windows Start menu.
  4. Type Run into the search box and select Run.
  5. Type C:\ProgramData\Intuit\Entitlement Client\v8 and then Enter. If this doesn't open a folder, enter C:\ProgramData\Intuit\Entitlement Client\v6 instead.
  6. Look for the file EntitlementDataStore.ecml. Right-click it and select Delete. Select Yes to confirm.
  7. Open QuickBooks Desktop and your company file.
  8. Follow the on-screen instructions to register QuickBooks again with your product and license info.

Solution 5: Check your internet connection settings

If you still see a subscription error, you might need to change the internet connection settings in QuickBooks Desktop. Follow the detailed steps to check your internet connection settings so QuickBooks can connect to our online services.

Still see a subscription error? Reach out to us and we’ll fix this together.

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