Fix a missing employee in QuickBooks Desktop Payroll

Learn how to resolve a missing employee in QuickBooks Payroll so that you can continue running payroll as necessary.

You may notice that one or more employees aren’t showing in QuickBooks Desktop Payroll when you: 

• Access the employee center. It happens if the employee is set to inactive.
• Run a scheduled or unscheduled payroll. It happens if the employee isn’t associated with the correct payroll schedule or has a termination or release date.

 To fix the issue, try these steps:

Employee is missing in the employee center

1. Go to Employees, then Employee Center.
2. On the ▼dropdown above your employees’ names, select All Employees.
3. Find the employee that is missing, then clear the "x" mark on its left side. 
4. Select the▼dropdown above your employees’ names again, then select Active Employees.

Employee is missing when running scheduled or unscheduled payroll

There are 2 scenarios in which the employee is missing when you run payroll.

Scenario 1: Employee is missing on scheduled payroll

It happens if the employee isn’t associated with the correct payroll schedule. 

1. Go to Employees, then Employee Center.
2. Double-click your employee's name.
3. Select Payroll Info.
4. In the Payroll Schedule ▼dropdown, select the correct payroll schedule.
5. Select OK when done.
6. Run your scheduled payroll again and check if the missing employee is already showing up.

Scenario 2: Employee is missing both in scheduled and unscheduled payroll

It happens if the employee has an employment release date or termination date.

1. Go to Employees, then Employee Center.
2. Double-click your employee's name.
3. Select Employment Info.
4. Clear the Employment Release Date field.
5. Run your payroll again and check if the missing employee is already showing up.