QuickBooksHelpIntuit

Recover your Intuit Account if you can’t sign in

by Intuit•1137• Updated 2 days ago

If you can’t remember the user ID or password for your Intuit Account, we can send you a code so you can sign in.

Use your phone number or email

If you can't sign in, but you still have access to the phone number or email address on file:

Go to our sign-in page to begin the steps.
Enter the phone number or email address linked to your account on our sign-in help page.
Select Password, then either Forgot password or Text a code to [your number].
Check your text messages or email for a message containing your code.
Note: Open your email inbox in a new tab, but don’t close the original tab with the sign-in page.
Follow the instructions sent to you to sign in. When prompted, you can choose to reset your password or skip the step.
Note: Don’t close the window or tab containing the code entry form. If you close it, you will need to restart the process from the sign-in page and request a new code.

Use our account recovery form

If you don’t have the phone number or email address linked to the account, use our account recovery form to send a photo of one of the following documents.

Driver’s license
State ID
Passport
Notarized document

After you submit the account recovery form, you’ll receive an email with next steps within 1 business day. The email will come from no_response@intuit.com. Once your account is verified, you’ll receive an email link to reset your password.

Note: Our business hours are 8 AM to 5 PM Pacific, Monday to Friday.

Troubleshooting verification codes

If you have issues with your verification code, check out the common solutions below.

I didn’t receive a code

It can take a couple of minutes for the code to arrive.
If you used an email address, check these items:
- Check your junk e-mail or spam folder.
- Check all email addresses you might've used to sign up for your account.
- Unblock or add do_not_reply@intuit.com as an approved sender in your email application.
If you used your phone number, make sure the numbers 88811 and 97962 aren’t blocked.
If you don't have your phone, check your text messages using your cell carrier’s website.
If you still did not get a code, on the sign-in page, select I didn’t get an email or I didn’t get a text message to send a new one.

My code isn’t working

If you entered the exact code that was sent to you and it didn’t work, make sure you’re entering the most recent code sent. Only the most recent code will work.

Sign-in issues after password reset

If you reset your password but now can't sign in:

Clear your cache, cookies, and any stored passwords.
Then, close and reopen your browser or mobile application.

Next steps

If you don’t have a phone number attached to your account, you can add one. Then, Intuit can text you verification codes if you need them in the future.