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Cancel your QuickBooks Online subscription or trial

SOLVED•by QuickBooks•4698•Updated 2 days ago

We're sorry to see you go. If QuickBooks Online isn't the right fit for you, we want to help you find the right tools. Here's how to cancel your subscription or trial.

If you need fewer features, consider downgrading your plan. This saves you money and you only keep what you need to do your bookkeeping.

Cancel your QuickBooks Online subscription

The steps for canceling QuickBooks Online depend on where you signed up for your subscription. If you signed up through a mobile app store, you’ll need to go to your app store to cancel. 

Follow the steps below based on where you bought your QuickBooks Online subscription.

Important: If you use QuickBooks Online Payments, you need to cancel your Payments account separately. Here's how to close your Payments account.

Cancel an account purchased online, directly from Intuit

Cancel an account purchased online, directly from Intuit

  1. Sign in to the Intuit Account Manager.
  2. Select Products & billing, then select your company name. This will take you to your subscription page.
  3. Find the product you wish to cancel, then select Cancel.
    Highlight of the Cancel button in the One Intuit Account Manager.
  4. You’ll see a multiple choice survey on why you're canceling your subscription. Once you’ve filled it out, select Continue to cancel.
  5. You’ll see a page that details product benefits, and the last day you'll be able to use your subscription. Select Continue to cancel.
  6. You’ll see a pop-up confirming your subscription is canceled. Select Got it.

Note: If you are within the billing period you last paid for, you will be able to resume your subscription and stay on the same billing by selecting Resume subscription. If you are outside of the billing period, you will have to go to the web to resubscribe. 

You may follow the official steps to cancel a subscription from Google.

Note: You cannot cancel subscriptions purchased through the Google Play Store on the QuickBooks mobile app.

Cancel a suspended subscription

If your account is suspended, you need to resubscribe and reactivate it before you can cancel. We'll also automatically cancel your subscription after three failed attempts to charge your payment method.

Learn what happens to your data after you cancel

If you have one QuickBooks Online account and cancel it, you have read-only access to your data for one year. After that, you have to resubscribe to access the data.

If you have multiple QuickBooks Online accounts, at least one account with the same login should remain active to have read-only access indefinitely.

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