Common QuickBooks Desktop questions on subscriptions and support

As of October 1, 2024, Intuit no longer sells new subscriptions to U.S. subscribers for the following products:

• QuickBooks Desktop Pro Plus
• QuickBooks Desktop Premier Plus
• QuickBooks Desktop Mac Plus
• QuickBooks Desktop Enhanced Payroll

This change doesn't impact existing subscribers. They can still get security updates, product updates, and support. QuickBooks Desktop Plus and Desktop Payroll users can still renew their subscriptions after October 1, 2024.      

If you want to purchase a new QuickBooks subscription, consider our premier desktop option, QuickBooks Desktop Enterprise. It offers the most features and can also be hosted to deliver cloud access. Here are the benefits:

• Meets the accounting and payroll needs of small to medium-sized businesses and offers the following:
  • Basic bookkeeping to inventory
  • Multi-entity management
  • Multi-location capabilities
  • Built-in payroll
  • Customizable reporting and more
• Helps make better business decisions, provides powerful reports and business insights (with over 200+ customizable reports, including industry-specific and job costing reports). It can even calculate landed costs, so you have insight into your real margins. 
• Increases efficiency while maintaining control by creating customized user roles from up to 115 unique work activities. It also automates order workflows with predefined approval rules. This lets you delegate work confidently and save yourself valuable time.
• Serves as a complete financial solution that adapts to your growing business needs, as it has the capacity to:
  • Accommodate up to 40 users simultaneously.
  • Manage your accounting, payroll, sales, and inventory across multiple locations and entities.
• Lets you seamlessly upgrade since your data is already on the same platform, and the user interface is the same.

Upgrading to QuickBooks Desktop Enterprise from other QuickBooks Desktop products is a simple process, since your data is already on the same platform and the user interface is the same. If you want to know more about QuickBooks Desktop Enterprise or sign up, call our sales team at 800-730-0605. They can help you find the right product for your needs.

_{^{**Product Information}}

<sub><sup>QuickBooks Desktop Enterprise
Terms, conditions, pricing, discounts, special features, and service and support options subject to change without notice. Standard Enhanced Payroll subscription fees apply when adding to Enterprise Silver. Enhanced payroll is included with Gold and Platinum base subscription. Additional per employee fees apply and are billed monthly based on the number of unique employees paid: first 1-9 employees is $3/employee/month; next 10-29 employees is $2.50/employee/month; next 30-99 employees is $1.50/employee/month; next 100-219 employees is $1.00/employee/month; next 220+ employees is $0.00/employee/month; additional fees may apply when paying 1099 contractors by direct deposit. Enhanced Payroll does not limit the number of payrolls scheduled per month. Terms, conditions, features, service and support options are subject to change without notice. Active subscription, Internet access, Federal Employer Identification Number (FEIN), and U.S. billing address required. Check stock sold separately. Plus sales tax where applicable.

QuickBooks Desktop Assisted Payroll: QuickBooks Desktop Assisted Payroll is not available in Indiana or Wyoming. It is included in the base subscription for Enterprise Diamond; $2.50 per employee per pay period. If you file taxes in more than one state, each additional state is currently $12/month. Active subscription, Internet access and Federal Employer Identification Number (FEIN) required. QuickBooks Desktop Payroll requires a supported version of QuickBooks Desktop Enterprise updated to the most current maintenance release. QuickBooks Desktop Enterprise supports over 100,000 employees, customers, vendors and other names combined. However, performance may slow when processing files containing more than 250 employees.

1 million list items: QuickBooks Enterprise allows you to add up to 1 million names (e.g., customers, vendors, employees) and up to 1 million items (e.g., inventory, non-inventory, and service items). Some performance degradation is likely as your lists approach these size thresholds.

Working in two company files at once: When working in two company files at once, some functionality may be limited.

User licenses: Each unique user requires a license. Each license is sold separately. All copies of QuickBooks must be the same version-year. Licenses are available in single-user increments from 1 to 10 users. 20 or 30 user licenses are also available. Diamond can support up to 40 users. Fees apply.

Live support included: For hours of support and how to contact support, click here.</sup></sub>

Yes, you can still buy QuickBooks Desktop Enterprise subscriptions. The options are Silver, Gold, Platinum, and Diamond.

Note: As of October 1, 2024, Intuit no longer sells subscriptions for the following desktop products in the US: 

• QuickBooks Desktop Pro Plus 
• QuickBooks Desktop Premier Plus
• QuickBooks Desktop Mac Plus
• QuickBooks Desktop Enhanced Payroll

To make sure your purchase is authentic, take note of the following:

QuickBooks Desktop Plus subscriptions give customers the same locally-installed Desktop experience they’re familiar with, which includes added features like:

• Unlimited customer support (as defined in our support documentation).
• Automated data backup and recovery.
• Access to the most recent updates of the software with the latest features and security patches.

Price increases are never easy. However, they're essential to deliver products and services that you need today and in the future. Each year, we aim to provide you with access to a secure and reliable desktop product that helps run your business.

Your cancelation will take effect when your subscription renews on your next billing date. Until then, you can still use your QuickBooks Desktop Plus subscription.

Note: You're eligible for a prorated refund on your QuickBooks Desktop Plus subscription when you upgrade to QuickBooks Desktop Enterprise. This means you can cancel your current subscription and get a prorated refund for the remaining months when you upgrade. You can call 1-800-4-INTUIT to request a prorated refund when you move to QuickBooks Desktop Enterprise.

Once your subscription expires, you should take note of the following:

• You'll have view-only access to your data for 12 months. 
• You’ll be able to export your existing data, but you won’t be able to edit your data with your inactive license. This happens in the same 12-month period.
• View-only access is available if you’ve upgraded to:
  • QuickBooks Desktop Plus for Windows 2023 R3 or newer. 
  • QuickBooks Mac Plus 2024 or newer.

Upgrading to the latest version year and release is included in your subscription at no additional cost. Learn how to check if you have the latest release and update.

Once the cancelation is processed upon your subscription renewal, you'll no longer be able to do the following:

• Receive Intuit customer support
• Access to Data Recovery services
• Use other services included in your plan such as Intuit Data Protect
• Make edits in your QuickBooks Desktop software
  Note: View-only access is available for 12 months after your cancelation.
• Use attached services such as Desktop Payroll or Desktop Payments unless you have another active QuickBooks Desktop subscription 

A few things to know before you decide to cancel: 

• You may continue to use the QuickBooks Desktop Plus product until the end of your current billing period.
• Canceling your Desktop subscription won’t automatically cancel your Desktop Payroll or Desktop Payments subscription. To cancel your Desktop Payroll or Desktop Payments subscription, log in to your Account Management Portal.