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Can't buy QuickBooks Desktop as a new US subscriber

SOLVEDby QuickBooks34Updated 7 days ago

QuickBooks Desktop is planning to stop selling several products to U.S. new subscribers after July 31, 2024.  Here are some top questions you may have regarding this change.

Accountants can check out our Firm of the future blog for more info.

What products will Intuit no longer be selling and what is the effective date?

Intuit has made a decision that after July 31, 2024, it'll no longer sell new subscriptions of the following products:

  • QuickBooks Desktop Pro Plus
  • QuickBooks Desktop Premier Plus
  • QuickBooks Desktop Mac Plus
  • QuickBooks Desktop Enhanced Payroll

This change doesn't impact existing subscribers. Existing QuickBooks Desktop Plus and Desktop Payroll subscribers can continue to renew their subscriptions after July 31, 2024*. We will continue to provide security updates, product updates, and support for existing subscribers.

QuickBooks Desktop Enterprise products are also not impacted by this change and customers can continue to purchase Enterprise subscriptions after July 31, 2024.

What regions are affected by this stop sell of QuickBooks Desktop?

This discontinuation of QuickBooks Desktop applies to the U.S. only.

Are current subscriptions to QuickBooks Desktop Pro Plus, Premier Plus, Mac Plus, and Desktop Enhanced Payroll going to be discontinued (sunset)?

QuickBooks Desktop Pro Plus, Premier Plus, Mac Plus, and Desktop Enhanced Payroll won't be discontinued at this time. This is a stop sell only for new purchases, not a complete discontinuation (sunset) of this QuickBooks Desktop product line.  

Existing subscribers of these products can continue to renew their subscriptions after July 31, 2024*. The stop sell only impacts new subscription purchases. We will continue to provide security updates, product updates, and support for existing subscribers.

Can a new customer buy QuickBooks Desktop Plus (Pro, Premier, or Mac) or Enhanced Payroll products before July 31, 2024 and continue to renew?

Yes, any customer who's purchased a QuickBooks Desktop Plus products or Enhanced Payroll subscription prior to July 31, 2024 will be able to continue to renew after July 31, 2024*.

How do I purchase QuickBooks Desktop Plus (Pro, Premier, or Mac) or Desktop Enhanced Payroll before the cut-off date?

To purchase QuickBooks Desktop Pro Plus, Premier Plus, or Mac Plus or Desktop Enhanced Payroll prior to July 31, 2024, please contact Sales 1-800-601-4093, or click here to buy online.

 Can I renew a suspended QuickBooks DesktopPlus subscription? 

Yes, you can renew your suspended QuickBooks Desktop Plus subscription. For any billing or payment issues, you are notified via email and Intuit provides a grace period of 30 days to renew after the final notice has been sent out. 

Is QuickBooks Enterprise affected by this change?

No. QuickBooks Enterprise isn't affected by this stop sell of QuickBooks Desktop for new customers after July 31, 2024. New Enterprise customers can continue to purchase QuickBooks Enterprise subscriptions from phone sales agents and online after July 31, 2024. Existing Enterprise customers are also not affected by this discontinuation of QuickBooks Desktop to new customers and can continue to renew their subscriptions upon their renewal dates.

What are the best Intuit accounting software options to purchase after the stop sell date of July 31, 2024?

We encourage you to consider QuickBooks Online as we’ve continued to innovate and improve upon it. There are accounting products that can meet the needs of every customer, from the simplest to the most complex.   

For customers wishing to purchase QuickBooks Desktop software after July 31, 2024, QuickBooks Enterprise will be our Desktop accounting solution. Learn more here.

What are the best Payroll options to purchase after the stop sell date of July 31, 2024?

QuickBooks Enterprise offers multiple software packages with payroll included. Alternatively, customers who prefer payroll services that go beyond issuing paychecks, QuickBooks Online Payroll is available to all QuickBooks Desktop customers and offers big business benefits on a small business budget including: automated tax management, time tracking, HR support, Health insurance, 401(K) plans, and more. Fees may apply.

Where can I learn more about migrating my QuickBooks Desktop files? How can I migrate from QuickBooks Desktop to QuickBooks Online? 

QuickBooks Online provides many great benefits over desktop such as remote access, enhanced flexibility, and real-time collaboration. Migration from QuickBooks Desktop to QuickBooks Online is easier than ever. We now have an improved migration process that helps you discover the flexibility of QuickBooks Online faster. No need to start over again—just move your desktop file to a QuickBooks Online company file. Learn more 

What happens if I am currently on an unsupported version of QuickBooks Desktop?

It’s important to remain on an active, supported version of QuickBooks Desktop—otherwise, you won't have access to live technical support if you run into problems or have access to any of the other Intuit add-on services that can be integrated with QuickBooks Desktop. This includes QuickBooks Desktop Payroll, QuickBooks Desktop Payments, and online bank feeds. Unsupported versions also don't receive the latest critical security patches and updates.  

We encourage customers on standalone QuickBooks Desktop Pro, Premier, or Mac versions 2021 and older to consider moving to QuickBooks Online where you will always be on the most current version and for more efficient workflows and the flexibility to work from anywhere, so you can spend less time at the office and get more done. For customers not yet ready to move to QuickBooks Online, we encourage them to purchase a QuickBooks Desktop Plus subscription prior to the stop sell date of July 31, 2024*.

Disclaimers

*Availability, terms, conditions, pricing, special features, and service and support options subject to change without notice.

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