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Fix error: Sign in failed or we hit a glitch
Learn how to fix Error: Sign in failed, the company is not enabled to do mobile transactions or or we hit a glitch when you use GoPayment.
You get this message when the user ID isn't linked to a GoPayment account, the account isn't active, or you have a QuickBooks Money account that doesn't have access to GoPayment.
To use GoPayment, you need a GoPayment account which is different than your QuickBooks Money account. If you don’t have a GoPayment account, you can use the QuickBooks Mobile app to process payments instead.
Check if you signed up for GoPayment with a different email address.
If you recently signed up for GoPayment, check your email for the GoPayment Approval Email. This email is sent from businessservices@intuit.com (check your Spam folders if you can't find it).
Your GoPayment account might not be active. Sign in to the Merchant Service Center to check the status of your account.
Open your GoPayment app
Select Create account to get started.
Disclaimer: QuickBooks Payments account subject to eligibility criteria, credit and application approval. Money movement services are provided by Intuit Payments Inc., licensed as a Money Transmitter by the New York State Department of Financial Services.
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