Fix error: Sign in failed or we hit a glitch

Learn how to fix Error: Sign in failed, the company is not enabled to do mobile transactions or or we hit a glitch when you use GoPayment.

You get this message when the user ID isn't linked to a GoPayment account, the account isn't active, or you have a QuickBooks Money account that doesn't have access to GoPayment.

To use GoPayment, you need a GoPayment account which is different than your QuickBooks Money account. If you don’t have a GoPayment account, you can use the QuickBooks Mobile app to process payments instead.

• Check if you signed up for GoPayment with a different email address.
• If you recently signed up for GoPayment, check your email for the GoPayment Approval Email. This email is sent from businessservices@intuit.com (check your Spam folders if you can't find it).
• Your GoPayment account might not be active.  Sign in to the Merchant Service Center to check the status of your account.
• Apply for a QuickBooks Payments account from within the app.
  1. Open your GoPayment app
  2. Select Create account to get started.

Disclaimer: QuickBooks Payments account subject to eligibility criteria, credit and application approval. Money movement services are provided by Intuit Payments Inc., licensed as a Money Transmitter by the New York State Department of Financial Services.