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Void an eCheck transaction

by Intuit• Updated 2 years ago

Learn how to void an eCheck transaction in Merchant Service Center.

If you didn't mean to continue an eCheck transaction, here's how you can void it.

Note:
  • You can't void a ScanCheck transaction as it needs manual distribution of funds to process this type of return.
  • You can only void an eCheck transaction in QuickBooks at a certain period of time:
    • If you process an eCheck transaction before 3:00 PM, you can void it until 3:00 PM on the same day.
    • If you process an eCheck transaction after 3:00 PM, you can void it until 3:00 PM on the next day.
    • If you process an ACH transaction and it's already funded, the merchant needs to use cash or other means for refund.

Option 1: Select Void immediately after the transaction is processed

Option 2: Search for the transaction

Use the transaction search or check transaction in the Merchant Service Center.

Transaction Search

  1. Sign in to the Merchant Service Center.
  2. Select Transactions.
  3. Find and select Detail view of the transaction.
  4. Select Void.
    Note: You can't void the transaction, if the link is not available.

Check Transactions

  1. Sign in to the Merchant Service Center.
  2. From the Processing Tools, select Void an eCheck.
    VoidEcheck_PMT_US_Ext_04032020.jpg
  3. Select the appropriate eCheck(s) to void.
  4. Select Submit to complete the process.
    Note: You can't void the transaction if it isn't available.
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