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Void an eCheck transaction

by Intuit•2• Updated 1 week ago

Learn how to void an eCheck transaction in Merchant Service Center.

If you didn't mean to continue an eCheck transaction, here's how you can void it.

Note:
  • You can't void a ScanCheck transaction as it needs manual distribution of funds to process this type of return.
  • You can only void an eCheck transaction in QuickBooks at a certain period of time:
    • If you process an eCheck transaction before 3:00 PM, you can void it until 3:00 PM on the same day.
    • If you process an eCheck transaction after 3:00 PM, you can void it until 3:00 PM on the next day.
    • If you process an ACH transaction and it's already funded, the merchant needs to use cash or other means for refund.

Option 1: Select Void immediately after the transaction is processed

Option 2: Search for the transaction

Use the transaction search or check transaction in the Merchant Service Center.

Transaction Search

Check Transactions

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