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Common questions about QuickBooks Payments deposits in QuickBooks Online

by Intuit•75• Updated 3 weeks ago

Get answers to common questions about how QuickBooks Payments deposits work in QuickBooks Online.

When you process credit card payments with QuickBooks Payments, deposits are downloaded into QuickBooks to add the funds to your account.

Note: ACH payments entered manually by the merchant may be delayed due to extra security checks. Collecting ACH payments from Pay-enabled invoices can help reduce payment processing risks.

To watch more how-to videos, visit our video section.

QuickBooks Payments deposit time frame

We deposit your funds within five business days after your first payment. Your first few deposits take a bit longer while we set up your merchant account. After we're done, your payments will deposit quicker, typically within two business days.

Change where QuickBooks Payments deposits funds

Only full admins can follow steps:

  1. Go to Settings Settings gear icon., then select Account and settings.
  2. Select the Payments tab.
  3. Edit the direct deposit information.

How do I change where QuickBooks Payments deposits my money?

Review our article on why funds are on hold.

Record QuickBooks Payments deposits and fees in QuickBooks Online

QuickBooks Online does this for you. To keep your books straight, make sure you select accounts for deposits and fees.

See which payments are included in a deposit

In QuickBooks Online

  1. Go to Sales and select Deposits.
  2. Select the deposit to see the details.

In the Merchant Service Center

  1. Go to Settings Settings gear icon., then select Account and settings.
  2. Select the Payments tab and then select Manage Account. The Merchant Service Center opens. Note: You can also sign in to the Merchant Center.
  3. Go to Activity Reports, then Transactions.

Users that can see QuickBooks Payments deposits

  • Primary Admin
  • Company Admin
  • Regular/Custom: All
  • Regular/Custom: Limited to customers sales

View QuickBooks Payments statements

  1. Go to Settings Settings gear icon., then select Account and settings.
  2. Select the Payments tab.
  3. In the Documents section, select the statement, then View.

What to do about funds on hold

When this happens, we send you an email telling you what to do next.

For more about held funds, see why are my funds on hold.

Funds take longer to deposit with American Express

If you have an American Express ESA account, your payments deposit on American Express's schedule. Payments you process with this account aren't eligible for next-day deposits. American Express controls the deposit schedule for ESA account holders.

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