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Void a payment using in the QuickBooks Online app using GoPayment

SOLVEDby QuickBooks61Updated 1 year ago

Learn how to void a payment using the GoPayment app.

Did you know you can easily use the GoPayment app to void a payment? In this article, we'll show you how.

If you need to void a payment, try to do so before 3 pm PST on the same day you accepted the payment. This is typically the cut off for when most credit card payments are processed.

  1. From the Menu ☰, select Sales Receipts or Invoice Payments.
  2. Select the sales receipt or invoice payment you want to void.
  3. Select More Options ⋮.
  4. Choose Select.

If you can't void the payment or if your customer overpays, go to the Merchant Service Center and issue your customer a refund.

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