Learn how to void a payment using the GoPayment app.
Did you know you can easily use the GoPayment app to void a payment? In this article, we'll show you how.
If you need to void a payment, try to do so before 3 pm PST on the same day you accepted the payment. This is typically the cut off for when most credit card payments are processed.
- From the Menu ☰, select Sales Receipts or Invoice Payments.
- Select the sales receipt or invoice payment you want to void.
- Select More Options ⋮.
- Choose Select.
If you can't void the payment or if your customer overpays, go to the Merchant Service Center and issue your customer a refund.
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