QuickBooks Desktop 2023 service discontinuation policy

Here's what you need to know about QuickBooks Desktop 2023-service discontinuation. This includes helpful info on how to upgrade your QuickBooks Desktop product or how to move to QuickBooks Desktop Enterprise.

We notify you in advance (through email, in-product notifications, and this page) as services for older versions of QuickBooks Desktop are scheduled to be discontinued.

• When does service discontinuation happen?
• What does service discontinuation mean?
• Upgrade QuickBooks Desktop Plus 2024 or Enterprise 24.0
• Consider moving to QuickBooks Desktop Enterprise
• Frequently asked questions

When does service discontinuation happen?

After May 31, 2026, your QuickBooks Desktop 2023 software will be discontinued. This includes all 2023 versions of QuickBooks Desktop Pro, QuickBooks Desktop Premier, and QuickBooks Enterprise Solutions 23.0. Other Intuit products are affected by the software discontinuation.

If you don't upgrade your QuickBooks Desktop 2023 by May 31, 2026, you won't have access to live technical support if you run into problems or any of the other Intuit services that can be integrated with QuickBooks Desktop. This includes QuickBooks Desktop Payroll, QuickBooks Desktop Payments, and online bank feeds. Discontinued versions won't receive the latest critical security patches and updates, which may expose your financial data and your product to security vulnerabilities.

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What does service discontinuation mean?

Your access to QuickBooks Desktop Payroll, Desktop Payments, live technical support, Online Backup, Online Banking, and other services through QuickBooks Desktop 2023 software will be discontinued after May 31, 2026. This also means you won't receive critical security updates protecting your data starting June 1, 2026.

Products affected by service discontinuation after May 31, 2026

• QuickBooks Desktop Pro Plus 2023
• QuickBooks Desktop Premier Plus 2023
• QuickBooks Enterprise Solutions 23.0
• QuickBooks Premier Accountant Edition Plus 2023
• QuickBooks Enterprise Accountant 23.0

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Upgrade to QuickBooks Desktop Plus 2024 or Enterprise 24.0

Existing QuickBooks Desktop Plus and Desktop Enterprise subscribers are entitled to version 2024 as an exclusive benefit of their annual subscription plan at no additional cost. To upgrade your version of QuickBooks Desktop Plus or Enterprise, take the steps listed here to avoid service interruptions, continue getting the latest security updates and features, and continue to access Intuit services and customer support. If you have any questions, contact us.

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Consider moving to QuickBooks Desktop Enterprise

While we'll continue to support subscription renewals for existing QuickBooks Desktop Plus customers, we encourage our customers to consider moving to QuickBooks Desktop Enterprise. QuickBooks Desktop Enterprise is our premier Desktop solution delivering our broadest and deepest Desktop functionality and can even be hosted to deliver cloud access benefits: 

• It helps small to medium-sized businesses with their accounting and payroll needs. It has features like basic bookkeeping, inventory, and multi-entity management, multi-location capabilities, built-in payroll, customizable reporting, and more. 
• It helps you make better business decisions by providing powerful reporting and business insights with over 200+ customizable reports, including industry-specific and job costing reports. It can even calculate landed costs, so you have insight into your real margins. 
• Increases efficiency while maintaining control by creating customized user roles for up to 115 unique work activities and automating order workflows with predefined approval rules. Now you can delegate work confidently and save yourself valuable time.
• QuickBooks Enterprise can handle up to 40 users at once. It can manage your accounting, payroll, sales, and inventory across many locations and entities. It's a complete financial solution that can be adjusted to meet your growing business needs.
• It's easy to move to Desktop Enterprise from other QuickBooks Desktop products. Your data is already on the same platform and the user interface is the same.

We recommend that you call our sales team at 800-730-0605 for a personalized consultation. We’ll help you find the best product for your needs.

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Frequently asked questions

Still have questions about service discontinuation?

Why do you discontinue products?

We commit to developing easy and straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks better and easier to use, while still supporting older versions.

How do I know if this affects me?

If you use QuickBooks Desktop 2023 or affected Intuit services and you subscribe to live technical support, you'll need to move your data on or before May 31, 2026, to continue using your services.

What if I want to talk to someone?

Contact us at any time to take advantage of our special upgrade pricing. We can also help with your move to QuickBooks Desktop Enterprise. For ProAdvisors, go to the member support page for phone and chat options.

What are the affected 2023 services?

Payroll services

• Assisted Payroll: After May 31, 2026, QuickBooks Desktop 2023 won't automatically calculate correct payroll taxes, provide payroll forms, or let you to send your payroll data. Your subscription will be deactivated and tax forms won't be filed on your behalf.
• Basic, Standard, or Enhanced Payroll: After May 31, 2026, QuickBooks Desktop 2023 won't automatically calculate payroll taxes or provide payroll tax forms. Your paycheques may show inaccuracies and your subscription will be deactivated. 
• QuickBooks Workforce (formerly ViewMyPaycheque): You and your employees won't have access to QuickBooks Workforce. You are required to have an active Payroll subscription and a supported version of QuickBooks to use this service.

Credit Card Processing

• Payment processing: You'll get a message that the service is no longer available. You won't be able to process credit card and cheque transactions through QuickBooks Desktop 2023. The message will include instructions for processing credit card and check transactions outside QuickBooks.
• Merchant Service Deposit (reconciliation): After May 31, 2026, QuickBooks Desktop Plus 2023 won't download credit cards and check info in the product.
• Recurring Payments: QuickBooks Desktop 2023 won't be able to download your recurring payments. These transactions will continue to be processed. You can manage your recurring payments at MerchantCenter.intuit.com.
• e-Invoice: After May 31, 2026, you won't be able to process e-Invoices (email invoice with pay link enabled) through QuickBooks Desktop 2023. You're required to have a supported version of QuickBooks and an active payments subscription to run this service.

Other services

• Accountant Copy Transfer Service: You won't be able to send accountant copies in QuickBooks Desktop using this service.
• Contributed Reports: You won't be able to use this feature in QuickBooks Desktop.
• Multi-currency/Exchange Rate: You won't be able to use or turn on this feature to assign specific currency types to your profiles and accounts in QuickBooks Desktop.
• Online Banking: You won't be able to download transactions, send online payments, or send online transfers. The exact error message depends on your download method. For example, you may receive, “QuickBooks Desktop is unable to verify the Financial Institution Information for this download.”
  Note: Uploading transactions will also get discontinued.
• Email: You won't be able to email forms or reports from QuickBooks Desktop 2023.
• Shipping Manager: You won't be able to access the new shipping experience in QuickBooks 2023.

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